Campus Admissions Concierge

Bryant & Stratton College; Getzville (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off (PTO)

401(k) plan

Tuition assistance for associates and/

Job summary

Bryant & Stratton College is seeking a customer service-focused individual at our Getzville campus to manage initial contacts, assist visitors, and support the Admissions team. You will handle phone inquiries, direct to the correct department, and maintain accurate records in our CRM system, including appointments and interview notes.

The role includes processing Admissions correspondence, supporting the Admissions Office Assistant, and performing additional duties as directed by the Directors

Responsibilities

• Leads the customer service activities at the point of first contact.
• Answers all incoming calls and directs inquiries at the reception desk in a professional manner to the appropriate associate or department.
• Offers assistance and directions to all visitors at the Campus, and takes accurate messages as needed.
• Inputs and updates all leads and data in the CRM system in an accurate/timely basis (i.e., appointments, phone comments, and interview comments).
• Processes correspondence for Admissions department as needed.
• Assists Admission Office Assistant as needed.
• Performs all other assigned duties by the Directors of Admissions.

Job description

Bryant & Stratton College is seeking a customer service-focused individual at our Getzville campus to manage initial contacts, assist visitors, and support the Admissions team. You will handle phone inquiries, direct to the correct department, and maintain accurate records in our CRM system, including appointments and interview notes.

The role includes processing Admissions correspondence, supporting the Admissions Office Assistant, and performing additional duties as directed by the Directors