Admissions Operations Lead, Guest Services

Callaway Gardens Resort, Inc.; Pine Mountain (GA); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Callaway Gardens Resort, Inc. in Pine Mountain, GA is seeking an Admissions Supervisor to lead all admission gates, ticketing points, and guest flow at our Pine Mountain location. This full-time, on-site role requires strong leadership and guest service skills to maintain high standards.

You will recruit, train, and supervise admissions staff, monitor attendance, and coordinate with Safety and Operations to ensure smooth operations during events.

Formación

• 2+ years of experience in guest services, admissions, hospitality, attractions, or similar operations.
• 1+ years of supervisory or management experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain calm and decisive in high-pressure environments.

Responsabilidades

• Oversee daily operations of all admission gates, ticketing points, and entry processes.
• Ensure accurate ticket scanning, cash handling, and adherence to admissions policies.
• Manage capacity control, queue management, and guest flow during high-volume periods.
• Collaborate with Transportation, Safety, and Operations teams to mitigate congestion and delays.
• Monitor real-time attendance data and adjust staffing and operations accordingly.
• Lead Guest Services operations including guest inquiries, accessibility services, lost & found, and issue resolution.
• Serve as the escalation point for complex guest concerns, complaints, and service recovery.
• Ensure consistent service standards across all guest-facing teams.
• Champion a culture of hospitality, professionalism, and accountability.
• Recruit, hire, train, schedule, and supervise admissions and guest services staff.
• Ensure adequate staffing levels aligned with attendance forecasts and special events.
• Hold the team accountable to our brand standards at all times.

Conocimientos

Leadership

Communication

Problem-solving

Descripción del empleo

Callaway Gardens Resort, Inc. in Pine Mountain, GA is seeking an Admissions Supervisor to lead all admission gates, ticketing points, and guest flow at our Pine Mountain location. This full-time, on-site role requires strong leadership and guest service skills to maintain high standards.

You will recruit, train, and supervise admissions staff, monitor attendance, and coordinate with Safety and Operations to ensure smooth operations during events.