Guest Admissions Lead — High-Volume Service & Ops

Callaway Gardens and Resorts; Pine Mountain (GA); On-site; USD 42,000 - 70,000; Full time

Job summary

Callaway Gardens and Resorts in Pine Mountain, GA seeks an Admissions Supervisor to lead guest entry operations and ensure welcoming visitor experiences. This on-site role directs gates, ticketing, and staff while coordinating with Transportation, Safety, and Operations to maintain smooth guest flow.

The position requires 2+ years in guest services and 1+ year in supervision, with strong leadership, communication, and problem-solving skills and a focus on hospitality excellence.

Qualifications

• 2+ years of experience in guest services, admissions, hospitality, attractions, or similar operations.
• 1+ years of supervisory or management experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain calm and decisive in high-pressure environments.
• Experience managing high-volume guest flow and frontline staff.
• Adept in recognizing hazards and proposing mitigations.
• Ability to creatively resolve problems in a dynamic atmosphere.

Responsibilities

• Oversee daily operations of admission gates, ticketing points, and entry processes
• Manage capacity control, queue management, and guest flow during high-volume periods
• Collaborate with Transportation, Safety, and Operations teams to mitigate congestion and delays
• Monitor real-time attendance data and adjust staffing and operations accordingly
• Lead Guest Services operations including guest inquiries, accessibility services, lost & found, and issue resolution
• Recruit, hire, train, schedule, and supervise admissions and guest services staff
• Ensure adequate staffing levels aligned with attendance forecasts and special events

Skills

Team leadership

Communication

Problem-solving

High-pressure performance

Staff motivation

Education

Experience in guest services or hospitality

Job description

Callaway Gardens and Resorts in Pine Mountain, GA seeks an Admissions Supervisor to lead guest entry operations and ensure welcoming visitor experiences. This on-site role directs gates, ticketing, and staff while coordinating with Transportation, Safety, and Operations to maintain smooth guest flow.

The position requires 2+ years in guest services and 1+ year in supervision, with strong leadership, communication, and problem-solving skills and a focus on hospitality excellence.