Retail Team Lead – Guest Experience & Merchandising

Callaway Resort & Gardens; United States; Presencial; USD 48 000 - 72 000; Tempo integral

Resumo da oferta

Callaway Resort & Gardens in Pine Mountain, GA is seeking a results-driven Retail Operations Manager to lead daily shop operations, manage seasonal activations, and drive guest satisfaction across multiple retail locations. The role focuses on staff leadership, inventory accuracy, merchandising, and cost control, with strong emphasis on teamwork, communication, and exceptional service during peak periods.

If you thrive in a fast-paced, guest-facing environment and want to contribute to a

Qualificações

• High school diploma or equivalent required.
• Experience in retail, hospitality, attractions, or guest-service; supervisory experience preferred.
• Experience with inventory control, merchandising, cash handling, POS systems, and retail operations preferred.
• Proven ability to lead teams in fast-paced, guest-facing environments.
• Strong communication, organizational, customer-service, and problem-solving skills.

Responsabilidades

• Oversee daily operation of assigned retail shops and support seasonal activations and Photo program operations as assigned.
• Ensure retail locations are guest-ready, properly staffed, organized, clean, and operate consistently with Callaway Resort & Gardens service standards.
• Provide a strong on-floor leadership presence, assisting guests, resolving concerns, and supporting team members during high-volume periods.
• Support merchandising standards, product presentation, replenishment, pricing accuracy, and overall appearance of assigned retail locations.
• Promote programs and operational practices that enhance the guest experience and support retail sales.
• Supervise, train, coach, and provide daily directions to Retail team members.
• Assist with hiring, onboarding, and training of seasonal and full-time retail employees.
• Support the development and implementation of training programs for Merchandise employees.
• Assist with staff scheduling and daily deployment based on business levels, seasonal demand, and operational needs.
• Promote teamwork, accountability, professionalism, and effective communication throughout the Retail Division.
• Communicate operational information, challenges, and guest feedback to the Senior Manager of Retail in a timely manner.
• Assist with inventory management, product transfers, receiving, replenishment, stock organization, and inventory accuracy across assigned locations.
• Support the Senior Manager of Retail and Retail Warehouse with property-wide inventory needs and the purchasing process as assigned.
• Assist with monitoring retail performance, labor, supplies, and controllable costs in support of departmental budget and profit goals.
• Help identify opportunities to improve products, services, merchandising, and operational efficiency.
• Ensure proper handling of customer credit card information and payment processes in accordance with property procedures and Payment Card Industry (PCI) standards.
• Ensure all job duties are performed in a reasonable and safe manner for both guests and employees.
• Follow and enforce organizational policies, safety and security procedures, cash-handling requirements, and retail operating standards.
• Report unsafe conditions, operational concerns, inventory discrepancies, and incidents to management.
• Support loss-prevention practices and help maintain appropriate controls for merchandise, cash, and retail assets.
• Support Retail management with seasonal planning, festival activations, special programs, and property-wide retail needs.
• Coordinate with the Retail Warehouse and other Callaway Resort & Gardens departments to support product movement and operational readiness.
• Assist other property retail operations with merchandise needs as directed by the Senior Manager of Retail, to include but not limited to Azalea Market, Spa, Golf, Fishing, etc.
• Identify operational challenges and recommend practical solutions that improve efficiency, guest service, and team performance.
• Prepare or assist with reports related to inventory, staffing, incidents, sales performance, and operational needs as requested.

Conhecimentos

Guest service leadership

Team leadership

Communication

Problem solving

Organizational skills

Formação académica

High school diploma or equivalent

Ferramentas

POS systems

Descrição da oferta de emprego

Callaway Resort & Gardens in Pine Mountain, GA is seeking a results-driven Retail Operations Manager to lead daily shop operations, manage seasonal activations, and drive guest satisfaction across multiple retail locations. The role focuses on staff leadership, inventory accuracy, merchandising, and cost control, with strong emphasis on teamwork, communication, and exceptional service during peak periods.

If you thrive in a fast-paced, guest-facing environment and want to contribute to a