Guest Experience Attendant - Food & Beverage

Callaway Gardens Resort, Inc.; Georgia; On-site; USD 16,531 - 22,041; Full time

Job summary

Callaway Gardens Resort, Inc. in Pine Mountain, GA seeks a guest services host to warmly welcome guests, provide attentive service, and support team members across the front-of-house operations. Weekend and holiday availability is required to meet guest needs and sustain service levels.

You will learn and operate the POS system, handle cash securely, follow health and safety standards, and maintain clean, organized service areas while adapting to a fast-paced hospitality environment.

Qualifications

• Availability to work weekends and holidays is required.
• Ability to demonstrate basic reading, comprehension, and math skills.
• Ability to work closely with others; open and effective communication is essential.
• Ability to regularly lift or move up to 25 pounds.
• Ability to stand for extended periods of time.
• Previous cashiering and/or kitchen experience is preferred.
• Must be at least 16 years of age.

Responsibilities

• Provide exceptional service to all guests by being welcoming, approachable, respectful, and attentive to their needs and requests.
• Work collaboratively with team members and interact with fellow hosts in a friendly, professional, and helpful manner at all times.
• Maintain clean, safe, and efficient working conditions in all assigned areas.
• Effectively follow direction and/or work independently to complete assigned checklists and daily procedures.
• Learn and operate the Point of Sale (POS) system to accurately complete sales transactions.
• Safely handle assigned cash and adhere to all cash handling and credit card processing procedures.
• Demonstrate a clear understanding of, or the ability to learn, all department and state health standards related to safe food handling and maintaining a sanitary environment.
• Maintain thorough knowledge of all menu items offered, including allergen information, preparation methods, and proper serving presentation.
• Perform well in fast-paced, high-pressure situations while maintaining composure and professionalism.
• Adapt to changing work environments, including exposure to hot and cold temperature fluctuations.
• Comply with Callaway standards, policies, and regulations to ensure safe and efficient operations at all times.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Perform other duties as assigned by leadership.

Skills

Customer service

Teamwork

Communication

Cash handling

POS operation

Education

Minimum age 16

Tools

POS system

Job description

Callaway Gardens Resort, Inc. in Pine Mountain, GA seeks a guest services host to warmly welcome guests, provide attentive service, and support team members across the front-of-house operations. Weekend and holiday availability is required to meet guest needs and sustain service levels.

You will learn and operate the POS system, handle cash securely, follow health and safety standards, and maintain clean, organized service areas while adapting to a fast-paced hospitality environment.