Retail Team Lead - Guest Experience & Operations

Herschend; Pine Mountain (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Callaway Resort & Gardens is seeking a Retail Operations & Guest Experience leader to supervise daily retail shops and seasonal activations at our Pine Mountain, GA properties. You will lead on-floor guest service, staff supervision, and inventory control while ensuring adherence to service standards and PCI-compliant payment handling.

Ideal candidates have prior retail or guest-service leadership experience, strong communication, and a track record of improving guest experience and operational

Qualifications

• High school diploma or equivalent is required.
• Prior retail, hospitality, attractions, or guest-service experience is required; supervisory or lead experience preferred.
• Experience with inventory control, merchandising, cash handling, POS systems, and retail operations is preferred.

Responsibilities

• Oversee daily operation of assigned retail shops and seasonal activations.
• Ensure locations are guest-ready, staffed, organized, and aligned with service standards.
• Provide on-floor leadership, assist guests, resolve concerns, and support team during peak times.
• Support merchandising, presentation, replenishment, pricing accuracy, and store appearance.
• Supervise and train retail team members and assist with hiring and onboarding.

Skills

Leadership

Guest service

Communication

Problem solving

Organization

Teamwork

Customer service

Cash handling

Inventory basics

Education

High school diploma or equivalent

Tools

POS systems

Job description

Callaway Resort & Gardens is seeking a Retail Operations & Guest Experience leader to supervise daily retail shops and seasonal activations at our Pine Mountain, GA properties. You will lead on-floor guest service, staff supervision, and inventory control while ensuring adherence to service standards and PCI-compliant payment handling.

Ideal candidates have prior retail or guest-service leadership experience, strong communication, and a track record of improving guest experience and operational