Admissions Operations & CRM Specialist

East Stroudsburg University of Pennsylvania; Northern (KY); Hybrid; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical from date of hire

Retirement contributions

Employee wellness program

Paid leave

Job summary

East Stroudsburg University of Pennsylvania seeks an Admissions Operations Processor to manage CRM Slate workflows, act as the system SME, and ensure efficient data processing. You will collaborate with Enrollment Management and the Director to support application operations and student success.

The role emphasizes data integrity, documentation, and training staff on Slate and Banner, while supporting campus events and routine inquiries. A strong service mindset and teamwork are essential.

Qualifications

• A high school diploma or equivalent is required. College degree preferred.
• A minimum of 2 years of general office experience is required, preferably in a higher education setting.
• The ability to understand system processes, workflows, and data translation/integration is essential.
• Strong attention to detail to aid in creative problem-solving.
• Possess excellent interpersonal and customer service skills.
• Ability to successfully manage multiple tasks in a fast paced changing environment.
• Top rate time management skills to utilize for prioritization of workload.
• Able to read, write, and comprehend English; able to follow verbal instructions.
• Experience with Word, Excel, Teams required.

Responsibilities

• Assist in developing, implementing, and maintaining all aspects of the CRM system (Slate).
• Troubleshoot system problems and provide solutions; report issues regarding Axiom and Slate as needed.
• Create and maintain instructional guides to enable users to build queries, generate reports, and execute procedures in Slate and Banner.
• Communicate new functionality to stakeholders and provide staff training and documentation when needed.
• Support on-campus events such as Open Houses, Admitted Students Day, New Student Orientation, and Commencement.
• Respond to routine emails in the processing account in Slate, forwarding inquiries as necessary.
• Collaborate with the Undergraduate Admissions Team to meet the office's needs, goals, objectives, and mission.
• Maintain the integrity and confidentiality of academic records, ensuring compliance with FERPA and University policies.
• Verify accurate data migration between systems and conduct data cleanup as necessary.
• Update student information, including changes in address, start term, name, degree choice, and application withdrawals.

Skills

Interpersonal skills

Customer service

Multitasking

Time management

Education

High school diploma or equivalent

College degree preferred

Tools

Word

Excel

Teams

Slate

Banner

Job description

East Stroudsburg University of Pennsylvania seeks an Admissions Operations Processor to manage CRM Slate workflows, act as the system SME, and ensure efficient data processing. You will collaborate with Enrollment Management and the Director to support application operations and student success.

The role emphasizes data integrity, documentation, and training staff on Slate and Banner, while supporting campus events and routine inquiries. A strong service mindset and teamwork are essential.