Admissions-Associate Director of Enrollment Data and Systems

West Michigan Hispanic Chamber of Commerce; Holland (MI); On-site; USD 80,000 - 120,000; Full time

Job summary

West Michigan Hispanic Chamber of Commerce seeks an Admissions-Associate Director of Enrollment Data and Systems to design, implement, and maintain admissions data and systems including Slate, Banner integrations, and reporting across the enrollment funnel.

The role leads Slate configuration, supervises staff, and collaborates with campus partners to optimize data practices and decision support in recruiting and enrollment efforts.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 5-7 years maintaining data management systems and creating policies and training materials.
• Experience supervising staff.
• Experience with Technolutions Slate, Ellucian Banner, and Tableau or Google Data Studio preferred.
• Ability to work with systems administrators and programmers.
• Strong analytical and quantitative skills; data governance and process development.

Responsibilities

• Lead day-to-day Slate configuration including fields, prompts, rules, populations, workflows, dashboards, and the Slate build for applications.
• Manage Slate users and permissions.
• Build and maintain rules and related infrastructure in Slate.
• Build and maintain specialty portals in Slate (Hope Forward, Phelps Recruitment, Faculty, Student Worker).
• Lead Slate data and workflow management for Hope Forward.
• Provide strategic direction for data analytics in Admissions and oversee reports for territory management and recruiter activity.
• Oversee data requests, data integrity, and retention policies for student records.
• Lead Slate and Banner integrations; liaison with various campus offices.
• Supervise Assistant Director of Enrollment Data and Systems.

Skills

Analytical skills

Data governance

Leadership

Communication

Training development

Education

Bachelor's degree

Advanced degree preferred

Tools

Slate

Banner

Tableau

Google Data Studio

Job description

Admissions-Associate Director of Enrollment Data and Systems

Position Title Admissions-Associate Director of Enrollment Data and Systems

Classification Title Administrative Full Time (.75-1.0 FTE)

The Associate Director of Enrollment Data and Systems is responsible for the design, implementation, and maintenance of Admissions data and related systems. That includes prospective student records and applications, Slate administration, integrations with Banner, and reporting across every stage of the enrollment funnel.

This role suits an analytical, systems-minded leader who can turn what staff need into something that works in Slate. The Associate Director leads day-to-day Slate configuration, supervises the Assistant Director of Enrollment Data and Systems, works closely with the Director and Admissions staff to administer the CRM, and partners with colleagues across campus on data practices that support decisions.

Slate Administration

• Leads day-to-day Slate configuration, including fields, prompts, rules, populations, workflows, dashboards, and the Slate build for applications.
• Manages Slate users and permissions.
• Builds and maintains rules and related infrastructure in Slate.
• Builds and maintains the specialty portals in Slate, including the Hope Forward, Phelps Recruitment, Faculty, and Student Worker portals.
• Leads Slate data and workflow management for Hope Forward.
• Suggests appropriate uses of Slate to offices across campus, and works with the Director on standards and direction.

Data, Reporting & Analysis

• Provides strategic direction for data analytics in Admissions, including database optimization, report development, and technical systems support.
• Leads reporting for Admissions, including the reports needed for territory management and for recruiter activity and progress toward application, enrollment, and communication goals.
• Oversees the Data Request Form and the requests received.
• Analyzes student data, external research, and data models, and turns them into clear reports that guide planning for recruiters and enrollment marketing.
• Oversees engagement scoring and predictive modeling in Slate, and tracks prospect progress toward enrollment goals.
• Maintains reporting for outside partnerships like NACCAP, GLCA, and HEDS.
• Maintains data integrity and data processes, and sets retention policies and methods for student records.

Integrations & Partnerships

• Leads the Slate and Banner integration, and manages other integrations with external data sources.
• Serves as the data liaison to offices across campus, including CIT and Institutional Research, so processes, reports, and systems work well together.
• Supervises the Assistant Director of Enrollment Data and Systems.

Shared Team Responsibilities

Everyone on the Admissions Operations team shares these responsibilities in addition to the work in their own role. They keep the office running through the busiest parts of the cycle and mean no one person is the only one who can do a task.

• Embodies an “impact player” mindset, bringing joy and excellence to everything we do.
• Helps process applications and supporting materials when volume calls for it, including transcript processing and GPA recalculation.
• Helps get Slate and our processes ready for each new recruitment cycle, contributing in their own area of the work.
• Shares coverage of the Admissions inboxes so students and families get a timely response.
• Writes and maintains documentation for the processes and configuration they are responsible for, and updates it when things change.
• Trains new users and offers refreshers on the systems and processes in their area.
• Keeps learning through webinars, conferences, and training so we stay current on Slate, Banner, and best practices in higher education.
• Follows FERPA and institutional data privacy standards in everything they do with student records.
• Works closely with the Project Manager and Executive Assistant to the Vice President for Enrollment Management, and with colleagues across Admissions and campus.
• Occasional evening or weekend work is part of the role, mostly around events and peak periods.
• Other duties as assigned.

Qualifications

• Bachelor’s degree required. Continuing education or an advanced degree preferred.
• 5-7 years of experience maintaining data management systems and creating policies, procedures, and training materials, including experience supervising staff.
• Experience with Technolutions Slate, Ellucian Banner, and Tableau or Google Data Studio preferred. Training is provided.
• Ability to work effectively with systems administrators and programmers.
• Excellent analytical and quantitative skills, especially for information management systems and process development.
• Strong organizational and follow-through skills, with the ability to manage several concurrent projects and see them through to completion.
• Excellent written and interpersonal communication, a strong work ethic, and the ability to work both independently and as part of a team.
• Comfort with common computer hardware and software, including Google Workspace.
• Adaptability, flexibility, and a proactive, innovative approach to the work.
• Tact, discretion, and good judgment when working with confidential information.
• Ability to work diplomatically and productively with community and college leaders.

Physical Demands

This position requires remaining in a stationary position for frequent periods of time; uses office machinery such as a computers, printers, copy machines; Occasionally involves moving items over 10 pounds; frequently will move between different offices/workspaces/buildings; and requires effective communication abilities. In the case of temporary or permanent condition(s) that require(s) accommodation(s), reasonable accommodation(s) may be requested.

Pre-employment Screenings

All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.