Admissions Navigator for Behavioral Health Programs

Arista Recovery; Miami (FL); On-site; USD 75,000 - 100,000; Full time

Job summary

Arista Recovery in Miami, FL seeks an Admissions Coordinator to manage client intake, screening, and admission workflows across our treatment programs nationwide.

The role collaborates with multiple departments to collect required information, verify eligibility, and arrange services, including transportation and financial arrangements. Strong communication and confidentiality are essential.

Qualifications

• Two years in addiction treatment admissions role.
• Strong call center, office, and records management skills.
• Excellent business English, including spelling, grammar, and punctuation.
• Ability to work independently and manage responsibilities.
• Excellent customer relations and receptionist skills.
• CRM and MS Office proficiency.

Responsibilities

• Screen and admit clients by evaluating admission criteria and documenting information.
• Coordinate admission and financial responsibility forms; arrange services.
• Market programs and facilities by answering questions via phone and email.
• Obtain applicant information and verify details; interview client/family.
• Maintain confidentiality and protect organization reputation.
• Prepare admissions reports by analyzing data and trends.
• Ensure safety policies and regulations are followed.
• Collaborate with Clinical or Medical Director when eligibility is in question.
• Notify and coordinate transportation as needed.
• Resolve client/family dissatisfaction by investigating concerns.

Skills

High School Diploma

Admissions experience

Call center / reception skills

Business English

Independent work

Customer relations

CRM proficiency

Microsoft Office Suite

Education

High School Diploma / GED

Tools

CRM software

Microsoft Office Suite

Job description

Arista Recovery in Miami, FL seeks an Admissions Coordinator to manage client intake, screening, and admission workflows across our treatment programs nationwide.

The role collaborates with multiple departments to collect required information, verify eligibility, and arrange services, including transportation and financial arrangements. Strong communication and confidentiality are essential.