Admissions Navigator: Compassionate Path to Recovery

Treatment Center Management LLC; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

HSA plans with employer contributions

FSA Healthcare/Dependent Care

Paid time off (PTO) and holidays

Life and AD&D insurance

Short-term disability

Education stipend

Voluntary benefits

Job summary

Alsana is seeking an Admissions Liaison to be the first contact for prospective clients and guide them through the early admissions steps. You’ll engage leads, share information about treatment options, and coordinate a warm handoff to an Admissions Counselor.

Based in the United States, this role supports a compassionate, fast-paced environment with a Monday–Friday schedule (7:00 am–3:30 pm PT). A bachelor’s degree and strong communication are essential for success.

Qualifications

• Bachelor's degree in Psychology, Communications, Marketing, Business or related field.
• Strong, compassionate communication skills.
• Sales-minded with urgency and follow-through.
• Ability to solve problems, manage priorities, and work fast-paced.

Responsibilities

• Manage inbound leads and be the initial contact for prospective clients.
• Reengage leads and provide information about Alsana and treatment options.
• Determine initial client interest and program viability.
• Create qualified inquiries in Salesforce and coordinate follow-up.
• Manage engagement through online chat, web inquiries, and other lead platforms.
• Maintain timely follow-up to move candidates through admissions.
• Collaborate with Admissions team to ensure a smooth client experience.

Skills

Communication

Sales mindset

Multitasking

Urgency & follow-through

Education

Bachelor's degree

Job description

Alsana is seeking an Admissions Liaison to be the first contact for prospective clients and guide them through the early admissions steps. You’ll engage leads, share information about treatment options, and coordinate a warm handoff to an Admissions Counselor.

Based in the United States, this role supports a compassionate, fast-paced environment with a Monday–Friday schedule (7:00 am–3:30 pm PT). A bachelor’s degree and strong communication are essential for success.