Admissions Guide: Elevate Guest Experience at Outdoor Park

TreEscape Aerial Adventure Park, Inc.; Vernon, Northern (NJ, KY); Híbrido; USD 17 000 - 21 000; Tempo parcial

Resumo da oferta

TreEscape Aerial Adventure Park, Vernon, NJ, is seeking an Admissions Guide to warmly welcome guests, explain ticket options, and ensure a smooth first impression. You will manage reservations, process tickets and sales, and uphold safety standards at the park entrance.

In this role you will handle payments, waivers, inventory records, and phone inquiries while collaborating with the team to deliver outstanding guest experiences. Weekend, some weekdays, and holiday shifts are required.

Qualificações

• Previous experience in a customer service role preferred but not required.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Comfortable using POS systems.
• Willingness to learn about aerial adventure offerings.
• Must be available to work weekends, select weekdays, Night Climbs, and holidays.

Responsabilidades

• Greet guests in a positive and professional manner.
• Explain park information including ticket types, prices, amenities, group rates, policies, etc.
• Enforce park policies and safety standards.
• Manage existing reservations for smooth check-in.
• Process walk-in tickets, merchandise, photos, and food/beverage sales via POS system.
• Handle electronic payments accurately and record transactions.
• Manage participant waivers.
• Record inventory for merchandise and food/beverage items.
• Answer park inquiries by phone.
• Maintain a clean and organized work area.
• Collaborate with team for seamless guest experiences.
• Address guest concerns or issues and escalate when needed.
• Promote TreEscape and Great Gorge events and offerings.
• Stay informed about park activities and safety updates to provide accurate information.

Conhecimentos

Customer service

Communication skills

Multitasking

POS / cash handling

Weekend availability

Descrição da oferta de emprego

TreEscape Aerial Adventure Park, Vernon, NJ, is seeking an Admissions Guide to warmly welcome guests, explain ticket options, and ensure a smooth first impression. You will manage reservations, process tickets and sales, and uphold safety standards at the park entrance.

In this role you will handle payments, waivers, inventory records, and phone inquiries while collaborating with the team to deliver outstanding guest experiences. Weekend, some weekdays, and holiday shifts are required.