TreEscape Admissions Adventurist

TreEscape Aerial Adventure Park, Inc.; Vernon, Northern (NJ, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

TreEscape Aerial Adventure Park, Inc. seeks an Admissions Adventurist to greet guests and deliver a welcoming first impression at Vernon, NJ. You will manage ticketing, reservations, and POS transactions while upholding safety and park policies.

Ideal candidates bring customer service aptitude, clear communication, and the ability to work weekends and holidays in a fast-paced outdoor setting. Seasonal role with up to 40 hours per week at a family-friendly adventure park.

Qualifications

• Experience in customer service is preferred but not required.
• Strong interpersonal and communication skills are essential.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Comfortable using computer systems and point-of-sale technology.

Responsibilities

• Greet guests in a positive and professional manner.
• Explain park information including ticket types, prices, and policies.
• Enforce park policies and safety standards.
• Manage reservations and check-in experiences.
• Process walk-in tickets, merchandise, photos, and food/beverage sales via POS.
• Handle electronic payments accurately.
• Manage waivers and inventory records.
• Answer park inquiries by phone and in person.
• Maintain a clean and organized work area.
• Collaborate with team to ensure seamless guest experiences.
• Address guest concerns and escalate when needed.
• Promote park events and specials to enhance guest engagement.
• Stay informed about park activities and safety updates.

Skills

Customer service

Interpersonal communication

Multitasking

POS systems

Cash handling

Attention to detail

Weekend & holiday availability

Tools

POS technology

Job description

Location: TreEscape Aerial Adventure Park, 414 County Rd 517, Vernon, NJ, 07462

Position Type: Seasonal (Up to 40 Hours/Week)

Position Overview:

As an Admission’s Adventurist, you will be the first point of contact for our guests. You will
play a crucial role in creating a positive first impression and ensuring a smooth guest’s services experience. This position requires excellent customer service skills, attention to detail, and a passion for outdoor adventure.

Key Responsibilities:

• Greet guests in a positive and professional manner.
• Understand and provide accurate park information including ticket types, prices, amenities, group rates, policies, etc.
• Abide and enforce all park policies in compliance with safety standards.
• Manage existing reservations to ensure a smooth check-in experience.
• Understand and successfully process walk-in tickets, merchandise, photo’s, and food/beverage sales through our point-of-sale system.
• Handle electronic payments accurately to ensure all transactions are recorded properly.
• Manage participant waivers.
• Record merchandise and food/beverage inventory to ensure all products remain in-stock.
• Answer phone calls regarding park inquiries.
• Monitor and maintain your work area for a clean and organized space.
• Collaborate with team members to ensure seamless guest experiences throughout the park.
• Address guest concerns or issues promptly and professionally; escalating to management when necessary.
• Promote TreEscape and Great Gorge events, specials, Hef’s Hut, etc. to enhance guest engagement.
• Stay informed about park activities, safety protocols, and updates to provide accurate information to guests.

Qualifications:

• Previous experience in a customer service role is preferred but not required.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Comfortable using computer systems and point-of-sale technology.
• Passion for outdoor activities and a willingness to learn about our aerial adventure offerings.
• Must be available to work weekends, select weekdays, Night Climbs, and holidays.