Park Service Specialist

Bristolmountainadventures; Town of Canandaigua (NY); On-site; USD 20,664 - 27,552; Part time

Job summary

An outdoor adventure company located in New York is seeking energetic Park Service Specialists. This role is vital as it serves as the first and last touchpoint for guests, focusing on customer satisfaction through booking inquiries, harnessing for adventures, and managing retail sales. Ideal candidates should possess excellent communication skills, attention to detail, and availability, including weekends. The role offers flexible hours, accommodating peak demand during the high season and adjusting during shoulder seasons.

Qualifications

• Must be 18 years old or older with prior work experience.
• Passionate about the outdoors and safety.
• Flexible availability on weekends and weekdays.

Responsibilities

• Welcome guests and handle inquiries efficiently.
• Book reservations and manage ticket sales.
• Ensure a clean and safe working environment.

Skills

Excellent verbal communication

Customer service skills

Attention to detail

Computer literacy

Tools

Reservation software

Point of sale software

Job description

Description

Bristol Mountain Aerial Adventures is currently seeking Park Service Specialists who are energetic and detail oriented. These individuals are the first and last touch point for our guests at Bristol Mountain Aerial Adventures and therefore will require a pleasant and cheerful demeanor. The primary responsibilities include booking reservations, handling guest inquiries, harnessing guests for their adventure, ticket sales, retail sales, group coordination, group sales calls, and overall customer satisfaction.

Responsibilities Include:

• Welcoming guests to Bristol Mountain Aerial Adventures and handling any guest inquiries
• Answer phones and make bookings for the Aerial Park and Zipline Canopy Tour using reservation software
• Ticket sales and issuing rain checks using point of sale software
• Retail sales and retail inventory
• General customer service responsibilities
• Keep inventory and maintain Adventure Park and Zip Line Canopy Tour equipment
• Maintaining a clean working environment and park facilities, including staff and guest space
• Coordinate with Adventure Sales Associate and Park Manager to facilitate groups and assist with special events
• Work with guests to ensure a positive and lifelong memory
• Complying with and enforcing the policies, procedures, and regulations of Bristol Mountain Aerial Adventures
• Assist guests with harnessing for activities
• Assist with other duties in the park as needed

Requirements

To be considered the following qualifications must be met:

• 18 years of age or older and prior work experience
• Passionate about the outdoors
• Commitment to safety and attention to detailAbility to handle cash and credit transactions and balance a cash drawer
• Must have excellent verbal communication and customer service skills
• Must have weekend availability and flexible weekday availability
• Must excel in computer literacy including point of sale and reservation software

Hours:

This position can require full time (30-40 hours a week) during the high season and abbreviated hours during the shoulder seasons. Hours of employment are dependent on business demands.