Admissions & Enrollment Operations Coordinator

Indian Creek School; Lake Forest (MD); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

403(b) retirement plan with employer"s

PTO incl. vacation, sick, holidays, &/

Parental/family leave

Job summary

Indian Creek School in Crownsville, Maryland, seeks a full-time admissions professional to manage the prospective family journey from inquiry through enrollment. You will coordinate inquiries, campus tours, interviews, and events; maintain admission calendars; collaborate with faculty; and ensure timely follow-up and data integrity in the database.

Bachelor’s degree and 2–3 years of relevant experience preferred; strong communication, organization, and customer-service skills; occasional

Qualifications

• Bachelor's degree and 2–3 years of relevant or transferable experience preferred.
• Strong written, verbal, organizational, and interpersonal skills with excellent attention to detail.
• Ability to prioritize multiple responsibilities and collaborate effectively in a fast-paced environment.
• Experience with event coordination, customer service, and family-facing communication.
• Self-starter who can take ownership of a project and run with it without micromanagement.
• Detail-oriented problem solver who is driven, self-motivated, and able to flex and respond quickly to the unexpected.
• Strong team player, willing to support all team members and jump in wherever needed to accomplish shared goals.
• Occasional evening or weekend hours required to support admission and enrollment events.
• Regular, reliable attendance and punctuality required given the visitor-facing nature in a high-volume, fast-paced environment, particularly during peak admission season, open houses, and enrollment events.
• Must pass a federal and state background check and comply with MSDE Employment History Review.

Responsibilities

• Build positive relationships with prospective students and families, providing responsive, personalized communication throughout the admission process.
• Field and process admission inquiries via phone, email, and online channels.
• Assist with application processing, applicant file completion, and timely follow-up with families regarding required admission materials and next steps.
• Assist with admission communications and outreach, including prospective family correspondence, event communications, and other recruitment materials.
• Coordinate campus tours, student visits, interviews, assessments, and other prospective family experiences.
• Collaborate with faculty and staff to support admission activities and participate in student activities, school events, and community functions.
• Support admission and enrollment events, including submitting and managing event requests, coordinating key participants, and problem-solving in real time to ensure precise execution.
• Manage the admission calendar to ensure a smooth, well-paced flow of visitors.
• Match visiting families with an Eagle Host who shares similar interests.
• Support the transition of newly enrolled students and families from admission through the start of school.
• Database, Reporting & Technical Systems: Database or CRM experience is a plus, experience with Blackbaud systems preferred.
• Utilize the admission database and school information systems to track inquiries, manage visit logistics, and support the family journey from first contact through enrollment.
• Generate reports from the database to support the Admission & Enrollment team.
• Maintain accurate, up-to-date records across all systems to ensure data integrity and consistent family communication.

Skills

Communication

Organization

Interpersonal skills

Education

Bachelor's degree

Tools

Blackbaud (CRM)

Job description

Indian Creek School in Crownsville, Maryland, seeks a full-time admissions professional to manage the prospective family journey from inquiry through enrollment. You will coordinate inquiries, campus tours, interviews, and events; maintain admission calendars; collaborate with faculty; and ensure timely follow-up and data integrity in the database.

Bachelor’s degree and 2–3 years of relevant experience preferred; strong communication, organization, and customer-service skills; occasional