Admission Office Operations Associate

Indian Creek School; Lake Forest (MD); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

403(b) retirement plan with employer"s

PTO incl. vacation, sick, holidays, &/

Parental/family leave

Job summary

Indian Creek School in Crownsville, Maryland, seeks a full-time admissions professional to manage the prospective family journey from inquiry through enrollment. You will coordinate inquiries, campus tours, interviews, and events; maintain admission calendars; collaborate with faculty; and ensure timely follow-up and data integrity in the database.

Bachelor’s degree and 2–3 years of relevant experience preferred; strong communication, organization, and customer-service skills; occasional

Qualifications

• Bachelor's degree and 2–3 years of relevant or transferable experience preferred.
• Strong written, verbal, organizational, and interpersonal skills with excellent attention to detail.
• Ability to prioritize multiple responsibilities and collaborate effectively in a fast-paced environment.
• Experience with event coordination, customer service, and family-facing communication.
• Self-starter who can take ownership of a project and run with it without micromanagement.
• Detail-oriented problem solver who is driven, self-motivated, and able to flex and respond quickly to the unexpected.
• Strong team player, willing to support all team members and jump in wherever needed to accomplish shared goals.
• Occasional evening or weekend hours required to support admission and enrollment events.
• Regular, reliable attendance and punctuality required given the visitor-facing nature in a high-volume, fast-paced environment, particularly during peak admission season, open houses, and enrollment events.
• Must pass a federal and state background check and comply with MSDE Employment History Review.

Responsibilities

• Build positive relationships with prospective students and families, providing responsive, personalized communication throughout the admission process.
• Field and process admission inquiries via phone, email, and online channels.
• Assist with application processing, applicant file completion, and timely follow-up with families regarding required admission materials and next steps.
• Assist with admission communications and outreach, including prospective family correspondence, event communications, and other recruitment materials.
• Coordinate campus tours, student visits, interviews, assessments, and other prospective family experiences.
• Collaborate with faculty and staff to support admission activities and participate in student activities, school events, and community functions.
• Support admission and enrollment events, including submitting and managing event requests, coordinating key participants, and problem-solving in real time to ensure precise execution.
• Manage the admission calendar to ensure a smooth, well-paced flow of visitors.
• Match visiting families with an Eagle Host who shares similar interests.
• Support the transition of newly enrolled students and families from admission through the start of school.
• Database, Reporting & Technical Systems: Database or CRM experience is a plus, experience with Blackbaud systems preferred.
• Utilize the admission database and school information systems to track inquiries, manage visit logistics, and support the family journey from first contact through enrollment.
• Generate reports from the database to support the Admission & Enrollment team.
• Maintain accurate, up-to-date records across all systems to ensure data integrity and consistent family communication.

Skills

Communication

Organization

Interpersonal skills

Education

Bachelor's degree

Tools

Blackbaud (CRM)

Job description

Indian Creek School is an independent, co-ed day school in which 600 students age 3 to Grade 12 partner with innovative teachers in an outstanding educational program. Located on a beautiful, 114-acre campus in Crownsville, Maryland (just north of Annapolis), ICStudents are nurtured and known as individuals while being challenged to discover their passions, purpose, and potential. The School's vision statement reads: Indian Creek is the premier independent school in the Annapolis area where kindness is currency, well-being is priority, and excellence in education is relentlessly pursued.The Indian Creek community is actively committed to diversity, equity, and belonging, and we foster an inclusive environment in which students feel understood, valued, respected, and affirmed.

ICS seeks faculty and staff who support our mission and values, who are committed to nurturing learners as individuals, and who are looking to join a vibrant community of professionals who are passionate about education. Faculty and staff are offered meaningful opportunities for professional growth. Because we are a small school, every member of our community plays a critical role in making sure the institution lives up to its mission.

This is a full-time, 10-month position reporting to the Director of Admissions.

• Build positive relationships with prospective students and families, providing responsive, personalized communication throughout the admission process

• Field and process admission inquiries via phone, email, and online channels

• Assist with application processing, applicant file completion, and timely follow-up with families regarding required admission materials and next steps

• Assist with admission communications and outreach, including prospective family correspondence, event communications, and other recruitment materials

• Coordinate campus tours, student visits, interviews, assessments, and other prospective family experiences

• Collaborate with faculty and staff to support admission activities and participate in student activities, school events, and community functions

• Support admission and enrollment events, including submitting and managing event requests, coordinating key participants, and problem-solving in real time to ensure precise execution

• Manage the admission calendar to ensure a smooth, well-paced flow of visitors.

• Match visiting families with an Eagle Host who shares similar interests

• Support the transition of newly enrolled students and families from admission through the start of school

Database, Reporting & Technical Systems

• Database or CRM experience is a plus, experience with Blackbaud systems preferred

• Utilize the admission database and school information systems to track inquiries, manage visit logistics, and support the family journey from first contact through enrollment

• Generate reports from the database to support the Admission & Enrollment team

• Maintain accurate, up-to-date records across all systems to ensure data integrity and consistent family communication

Educational or operational requirements

• Bachelor’s degree and 2–3 years of relevant or transferable experience preferred

• Strong written, verbal, organizational, and interpersonal skills with excellent attention to detail

• Ability to prioritize multiple responsibilities and collaborate effectively in a fast-paced environment

• Experience with event coordination, customer service, and family-facing communication

• Self-starter who can take ownership of a project and run with it without micromanagement

• Detail-oriented problem solver who is driven, self-motivated, and able to flex and respond quickly to the unexpected

• Strong team player, willing to support all team members and jump in wherever needed to accomplish shared goals

• Occasional evening or weekend hours required to support admission and enrollment events

• Regular, reliable attendance and punctuality required given the visitor-facing nature in a high-volume, fast-paced environment, particularly during peak admission season, open houses, and enrollment events
• Must pass a federal and state background check and comply with MSDE Employment History Review.

Compensation for the role will depend on a number of factors, including a candidate's years of experience at an educational institution and prior administrative experience and responsibilities. Candidates will be offered a competitive salary and are exempt from overtime within the range of $50,000 - $55,000 dependent on experience.Salary will be prorated based off start date in the 2026-2027 school year.

In addition to the annual salary, Indian Creek School offers a comprehensive benefits package that includes medical, dental, and vision insurance, as well as life insurance, critical illness and accident coverage, and both short- and long-term disability for the employee and their eligible dependents. We offer a 403 (b) retirement plan with employer match to help you plan for the future. PTO includes vacation, sick, holiday, and parental/family leave.

Equal Employment

Indian Creek School is an equal opportunity employer and educator who fully and actively supports equal access for all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability status, Genetic Information or Testing, Family and Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.