Admissions Coordinator

Charlie Health; Nashville (TN); Remote; USD 54,000 - 60,000; Full time

Job summary

Charlie Health is seeking an Admission Coordinator to enhance access to mental health care for at-risk youth. The role involves managing the admissions process, achieving targets, and ensuring a seamless experience for clients and families. Candidates should have contact-center and sales experience, along with a commitment to the mission of increasing access to care.

Benefits

Comprehensive benefits for full-time employees

Qualifications

• 1-2+ years of contact-center technology experience.
• 1-2+ years of sales experience.
• Experience working with adolescents and young adults in a mental health context a plus.

Responsibilities

• Manage the admissions process for each client, achieving ambitious targets.
• Coordinate with internal teams to streamline the admissions process.
• Build trust and rapport with patients and families.

Skills

Emotional Intelligence

Multitasking

Sales Experience

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About The Role

We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health's admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented. As a pivotal member of our startup, your role is integral to our vision. Your responsibilities are not just operational but directly tied to our core mission - increasing the number of young people we can treat. You'll be responsible for meeting and exceeding specific admission quotas, actively driving our patient outreach and acquisition efforts. This role requires a proactive approach to engaging potential patients and families, ensuring a seamless admissions process, and adhering to strict timelines and documentation standards. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Champion and manage the admissions process for each client, setting and achieving ambitious targets for client intake.
• Coordinate with internal teams to streamline the admissions process, ensuring KPIs such as time-to-admission and client satisfaction are met.
• Maintain meticulous client records, including treatment consents and insurance information, with a focus on meeting data accuracy and privacy standards.
• Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health's innovative and individualized clinical model to clients and families
• Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
• Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
• Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and / or refer them to the appropriate level of care
• Ensures consistent and timely coordination / communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program
• Clearly communicate financial policies, payment options, and potential financial assistance programs to patients during the admission process
• Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referrals

Qualifications

• High school diploma or equivalent
• At least 1-2+ years of contact-center technology experience
• At least 1-2+ years of sales experience
• Proven track record of meeting or exceeding performance targets, particularly in client admissions or sales-related roles.
• At least 1 year of experience in Salesforce or similar CRM
• Commitment to upholding Charlie Health's Mission, Vision, and Values.
• Experience working with adolescents and young adults in a mental health context a plus
• Proficiency in multitasking and operating in a high-paced environment
• High emotional intelligence and familiarity with HIPAA policies
• Proficiency in Microsoft Office and Google Suite

Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here. #LI-Remote

Please note that this role is not available to candidates in Illinois and California.

Note to Colorado applicants : Applications will be accepted and reviewed on a rolling basis.

The total target base compensation for this role will be between $54,000 and $60,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $66,000 and $84,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

• Congruence : Stay curious & heed the evidence.
• Commitment : Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page : https : / / www.charliehealth.com / careers / current -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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Admission Coordinator • Nashville, TN, US