Admissions Coordinator

Green-Valley-Rehabilitation-Center; Eugene (OR); On-site; USD 28,000 - 34,000; Full time

Job summary

Green Valley Rehabilitation Center seeks an Admissions Coordinator who is enthusiastic about connecting people with services and delivering superior customer experiences. You will work with nursing, maintenance, and housekeeping to prepare rooms and manage the admissions flow while maintaining compliance and high service standards.

The role requires strong communication and problem-solving skills, comfort with EPIC and EMR systems, and willingness to work flexible hours as needed in a 24/7

Qualifications

• High school diploma required.
• Degree in health care management or marketing desirable.
• 3–5 years of customer service experience in a health care setting preferred.
• Exposure to and understanding of the health delivery system and medical vocabulary is desirable.
• Experience and/or training with EPIC and basic computer programs preferred.
• Ability to instruct staff during training and meetings.

Responsibilities

• Coordinates with the nursing team to ensure rooms are ready for new admits, returning residents, and room changes.
• Coordinates with maintenance to ensure repairs are addressed.
• Coordinates with housekeeping to ensure rooms are clean.
• Ensures admissions process is seamless and compliant with documentation and regulatory requirements.
• Reviews EPIC, AIDA, and referrals; data entry in EMR.
• Collaborates with admissions director, director of nurses, and administrator to maintain census.
• Adheres to Code of Conduct and Business Ethics; documents and reports as required.
• Participates in Quality Improvement activities as assigned.
• May require some after-hours, on-call, and weekend work.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

High school diploma

Healthcare mgmt or marketing degree

Tools

EPIC

MS Office

Job description

Green Valley Rehabilitation Center has an exciting opportunity for an enthusiastic and customer service driven admissions/marketing professional for an Admissions Coordinator position!

Green Valley Rehabilitation Center is proud to be rated 4-stars in Quality of Resident Care and is part of the Volare Health portfolio of long-term care skilled nursing and short-term rehabilitation centers located in multiple states. We welcome our residents, their families, and our staff with warm hearts. While you make a difference in the daily lives of our residents, we support you with competitive market wages and help guide you along your career path.

In addition to excellent written and verbal communication, problem solving, and decision making abilities, the best candidate will possess the ability to work well with an interdisciplinary team. The ideal candidate will be passionate about connecting people with services, display a versatile, think-outside-the-box style, and have the drive to follow through on program initiatives.

Pay is$20.00/HR - $25.00/HR (DOE)

Responsibilities:

• Coordinates with the nursing team to ensure rooms are ready for new admits, returning residents, and room changes.
• Coordinates with maintenance to ensure any repairs needed in the room are done.
• Coordinates with housekeeping to ensure that rooms are clean.
• Ensures that the admissions process enhances the customer experience, is seamless, and that all necessary customer service, documentation, and regulatory functions are completed in a pleasant, timely, and customer-friendly manner.
• Reviews EPIC, AIDA, and faxed referrals from clinics and hospitals. Ensures accurate data entry in EMR.
• Works closely with admissions director, director of nurses, and administrator to ensure census is maintained.
• Must adhere to Code of Conduct and Business Ethics policy, including documentation and reporting responsibilities.
• Participates in Quality Improvement activities as assigned.
• Some after hours, on call, and/or weekends may be required on occasion.
• This is a position in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holidays and working during inclement weather may be required.

Qualifications:

• High school diploma required.
• Degree in health care management or marketing is desirable.
• Exposure to and understanding of the health delivery system, medical vocabulary, and background or interest in sales is desirable.
• Experience as a CNA or health care worker strongly preferred.
• 3-5 years of customer service experience in a similar role in a health care setting.
• Experience and/or training in medical terms, EPIC, and basic computer programs preferred.
• Understands and applies training from in-service education and has the ability to instruct personnel during training education and staff meetings.
• Familiar with insurance verification and requesting insurance authorization preferred.