Admissions Concierge: Patient Intake & Family Tours

Jurupa Hills Post Acute; Jurupa Valley (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Jurupa Hills Post Acute is seeking an Admissions Assistant to facilitate smooth transitions for new residents and families. You will support the Admissions Coordinator, coordinate admissions, verify insurance, and provide tours, ensuring confidentiality and compassionate care.

The role requires strong communication, organizational skills, and proficiency with MS Office and EHR systems, in a collaborative, healthcare-focused environment.

Qualifications

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and EHR systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Interpersonal skills

Customer service

Attention to detail

Organizational skills

Education

Experience in admissions/healthcare

Tools

Microsoft Office

EHR systems

Job description

Jurupa Hills Post Acute is seeking an Admissions Assistant to facilitate smooth transitions for new residents and families. You will support the Admissions Coordinator, coordinate admissions, verify insurance, and provide tours, ensuring confidentiality and compassionate care.

The role requires strong communication, organizational skills, and proficiency with MS Office and EHR systems, in a collaborative, healthcare-focused environment.