Admissions Assistant

La Jolla Post-Acute; San Diego (CA); On-site; USD 38,000 - 58,000; Full time

Job summary

La Jolla Post-Acute in San Diego, CA, is seeking an organized Admissions Assistant to support the admissions team. You will help coordinate resident admissions, collect required documentation, and communicate with residents and families to ensure a smooth intake process.

This full-time role requires strong organizational and communication skills, the ability to multitask, and a commitment to confidentiality in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare administration or admissions preferred.
• Strong organizational and communication skills.
• Ability to handle confidential information professionally.
• Willingness to work full-time, including weekends when needed.

Responsibilities

• Assist with coordinating resident admissions and collecting required documentation.
• Communicate with residents, families, hospitals, referral sources, and facility staff regarding admission arrangements.
• Prepare, review, and organize admission packets and related paperwork.
• Ensure admission documents are complete, accurate, and properly maintained.
• Coordinate with nursing, social services, billing, and other departments to support a smooth admission process.
• Answer phone calls, respond to inquiries, and direct questions to the appropriate team members.
• Track pending admissions and follow up on missing documents or required information.
• Maintain confidentiality and protect resident information in accordance with applicable privacy requirements.
• Provide professional and courteous customer service to residents, families, and referral partners.
• Perform other administrative duties as assigned.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Basic computer skills

Multitasking

Confidential information handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

La Jolla Post-Acute is seeking an organized, detail-oriented, and compassionate Admissions Assistant to support our admissions team. The ideal candidate will assist with coordinating resident admissions, maintaining accurate records, communicating with residents and families, and ensuring a smooth admission process.

Responsibilities

Assist with coordinating resident admissions and collecting required documentation.

Communicate with residents, families, hospitals, referral sources, and facility staff regarding admission arrangements.

Prepare, review, and organize admission packets and related paperwork.

Ensure admission documents are complete, accurate, and properly maintained.

Coordinate with nursing, social services, billing, and other departments to support a smooth admission process.

Answer phone calls, respond to inquiries, and direct questions to the appropriate team members.

Track pending admissions and follow up on missing documents or required information.

Maintain confidentiality and protect resident information in accordance with applicable privacy requirements.

Provide professional and courteous customer service to residents, families, and referral partners.

Perform other administrative duties as assigned.

Qualifications

High school diploma or equivalent required.

Previous experience in healthcare administration, admissions, skilled nursing, or post-acute care preferred.

Strong organizational skills and attention to detail.

Excellent verbal and written communication skills.

Basic computer skills and familiarity with Microsoft Office or similar applications.

Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.

Ability to handle confidential information professionally.

Willingness to work a full-time schedule, including weekends when needed.

Preferred Experience

Familiarity with skilled nursing facility (SNF) or post-acute care operations.

Experience with admissions documentation, resident intake, or patient registration.

Experience communicating with hospitals, discharge planners, case managers, residents, and families.

Join a healthcare team dedicated to supporting residents and their families throughout the post-acute care journey. As an Admissions Assistant, you will play an important role in helping residents transition into our facility while supporting the daily operations of the admissions team.

La Jolla Post-Acute is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.