Admissions Concierge: Patient & Family Experience

Pacific Coast Post Acute in; Salinas (CA); Vor Ort; USD 33.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Retirement Plan

Employee Assistance Program

Career Growth and Development

Supportive Team Environment

Zusammenfassung

Pacific Coast Post Acute is seeking an Admissions Assistant to create a positive first impression for residents and families and to support a smooth admissions process. You will work with the Admissions Coordinator and care teams to coordinate admissions, manage documentation, and ensure an exceptional experience from inquiry through admission, while upholding HIPAA and privacy standards.

This full-time role offers comprehensive benefits and opportunities to contribute to a compassionate

Qualifikationen

• Prior experience in admissions, healthcare, skilled nursing, long-term care, or a related healthcare setting preferred.
• Knowledge of Medicare, Medicaid, managed care, and insurance verification processes preferred.
• Strong communication, interpersonal, and customer service skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office applications and electronic health record (EHR) systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to maintaining confidentiality and compliance with HIPAA regulations.

Aufgaben

• Serve as the primary point of contact for prospective residents, family members, hospitals, case managers, and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and required documentation.
• Maintain accurate resident records in compliance with federal, state, and facility regulations.
• Assist with insurance verification, authorization requests, and financial eligibility reviews.
• Provide facility tours and answer questions regarding services, programs, and the admission process.
• Collaborate with nursing, social services, therapy, and administrative departments to ensure a smooth transition for incoming residents.
• Prepare and distribute admission packets and other required documentation.
• Follow up with hospitals, physicians, case managers, and referral partners to obtain timely and complete resident information.
• Support facility marketing, community outreach, and census development initiatives as needed.
• Deliver exceptional customer service while maintaining confidentiality and professionalism.

Kenntnisse

Customer service

Communication

Organization

HIPAA compliance

Insurance verification

Microsoft Office

EHR systems

Tools

Microsoft Office

EHR systems

Jobbeschreibung

Pacific Coast Post Acute is seeking an Admissions Assistant to create a positive first impression for residents and families and to support a smooth admissions process. You will work with the Admissions Coordinator and care teams to coordinate admissions, manage documentation, and ensure an exceptional experience from inquiry through admission, while upholding HIPAA and privacy standards.

This full-time role offers comprehensive benefits and opportunities to contribute to a compassionate