Admissions Concierge: Community Liaison & Admissions Lead

The Orchards Michigan; Harper Woods (MI); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Paid time off

Tuition reimbursement

Life insurance

Descripción de la vacante

The Orchards Michigan is seeking an Admissions Concierge to manage customer service for the facility and lead community marketing to reach census and case-mix goals. You will collaborate with staff to resolve service issues and shepherd the admissions process from referral to early admission, ensuring satisfaction.

Typical hours are Monday through Friday during business hours, with some flexibility for nontraditional hours, and the role is in-person at the facility.

Formación

• Preferably has existing one year experience in a customer service role.
• Preferably has experience working in a Skilled Nursing Facility.

Responsabilidades

• Oversee the facilities customer service role and community marketing efforts to assure census and case mix goals are achieved.
• Oversee the life span of the admission process and customer satisfaction from referral, tour conversion, admission, contract completion on through early admission.
• Be the community face of the center and work with facility staff to resolve customer service issues.

Conocimientos

Customer service

SNF experience

Descripción del empleo

The Orchards Michigan is seeking an Admissions Concierge to manage customer service for the facility and lead community marketing to reach census and case-mix goals. You will collaborate with staff to resolve service issues and shepherd the admissions process from referral to early admission, ensuring satisfaction.

Typical hours are Monday through Friday during business hours, with some flexibility for nontraditional hours, and the role is in-person at the facility.