Resident Concierge & Admissions Specialist

Alvarado Care Center; Los Angeles (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly rate $21–$25

Benefits package (n/a)

Growth opportunities

Collaborative work environment

Job summary

Astoria Healthcare Center is seeking a compassionate Concierge to provide exceptional customer service to residents and their families. You will manage admissions transitions, coordinate with the care team, and ensure smooth daily operations at the facility.

Key duties include admissions prep, room readiness, introducing residents to caregivers, and maintaining ongoing family communication. Flexible hours and a collaborative environment are offered.

Qualifications

• CNA certification is preferred but not required.
• Excellent follow-up skills are essential.
• Ability to read, write, and communicate in English.
• Flexible hours and availability for emergencies when needed.
• Ability to manage multiple priorities.
• Proficient with computers.
• Detail oriented and organized.
• Able to report daily and coordinate with Admin/DON.

Responsibilities

• Check in on admission status for upcoming and prior days.
• Inspect room before admission and prepare belongings.
• Welcome new admissions and provide welcome packet.
• Explain facility, activities, and how to use TV, telephone, bed controls.
• Discuss daily schedule, medications, and therapy delivery.
• Arrange IDT meeting and therapy schedules.
• Complete inventory and assist with admission signatures.
• Introduce residents to caregivers (CNA, LVN, RN).
• Maintain communication with families via calls and emails.
• Discharge visits to ensure a positive experience and complete surveys.
• Answer phones and keep facility orderly.

Skills

Follow-up skills

English communication

Multitasking

Detail oriented

Organizational skills

Reporting daily

Customer service

Team coordination

Education

CNA Certification preferred

Job description

Astoria Healthcare Center is seeking a compassionate Concierge to provide exceptional customer service to residents and their families. You will manage admissions transitions, coordinate with the care team, and ensure smooth daily operations at the facility.

Key duties include admissions prep, room readiness, introducing residents to caregivers, and maintaining ongoing family communication. Flexible hours and a collaborative environment are offered.