Admissions Care Partner - West Palm Beach

LE10005 Empath Payroll Services, LLC; United States; Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Comprehensive benefits

PTO 5+ weeks

Mission-driven team

Zusammenfassung

Trustbridge Hospice, part of Empath Health, seeks an Admissions Care Partner in West Palm Beach. This on-site, full-time role supports patients and families through the admissions process and continuum of care, from intake to field coordination, ensuring a smooth transition during a critical stage of care.

You will present the hospice program, process referrals, obtain consents, and respond to patient needs, upholding Empath Health values and a mission of Full Life Care for All.

Qualifikationen

• Bachelor's degree preferred in a health-related or human services field.
• Experience in customer service/referral coordination in healthcare or community settings is desirable.
• Strong understanding of medical terminology preferred.
• Hospice experience highly desirable.

Aufgaben

• Present our hospice program and continuum of care to families/patients and facilitate timely admissions.
• Process referrals, contact pending list calls, obtain consents, and complete non-nursing documentation.
• Assist with admissions from Intake to the Field and respond to patient needs while upholding Trustbridge values.
• Act as a problem solver to provide continuity of care for patients and families.
• Coordinate the plan of care and treatment for hospice-appropriate patients and families.
• Articulate the organizationontinuum of care to guide patients and families to services.

Kenntnisse

Customer service

Referral processing

Healthcare terminology

Hospice care understanding

Family communication

Ausbildung

Bachelor's degree preferred in health-related or human services

Jobbeschreibung

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate Admissions Care Partner to join our team in West Palm Beach. This position is onsite and full-time. Working in our affiliated hospitals throughout North Palm Beach County, this role follows a Tuesday through Saturday schedule, 8:30 a.m. - 5:00 p.m., helping ensuring patients and families receive a smooth, supportive experience during an important stage of care. Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

What You’ll Do:

• Present our hospice program and continuum of care in a positive manner to the families/patients and facilitate timely admissions.
• Process pending referrals, pending list phone calls, obtain signed consents, and complete non-nursing documentation in a healthcare setting.
• Assisting with the admissions process from Intake to the Field and responding to patient needs by representing the Trustbridge values.
• Functions as a problem solver and facilitator with the principle objective of providing continuity of care to meet the needs of patients and families.
• Assists with coordinating the plan of care and treatment (in person or telephone) for hospice appropriate patients and their families.
• Able to articulate all components of the organization's continuum of care, guiding patients and families to necessary services.

Why Join Empath Health?

• Fair, Competitive Pay: Your work has value, and we reward it.
• Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life Growth That Lasts: Advance through education, training, and tuition reimbursement.
• A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.

What You’ll Need:

• Bachelor's Degree preferred (in health related or human services field).
• 3 to 5 years of experience in customer service/referral representative in healthcare and/or community settings.
• Strong understanding of medical terminology preferred.
• Hospice experience highly desirable.
• Must possess ability to communicate physical and psychosocial needs of patients and families.
• Organized, flexible, self-motivated with the ability to communicate to all levels of a professional medical team.
• Able to work independently with minimum supervision.
• Works effectively under stress and under deadlines.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health.

If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail].

Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.

We’re Empath, and We’re Here to Redefine Healthcare Pretty bold statement, we know, but boldness is in our bones.

We were founded more than 45 years ago with a transformative belief: that people should have a say in their healthcare. What started as a volunteer movement has transformed into an integrated network composed of thousands of colleagues and volunteers serving tens of thousands of individuals each day.

And the best part? We're just getting started.

Whether you're into hands-on patient care or more the Excel formula type, we've got a place for you on Team Empath.

It takes all of us to provide Full Life Care.

Are you ready to join Team Empath?