Admissions Care Coordinator I

Pinnacle Treatment Centers; Mount Laurel Township (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO 18 days

401k with company match

Training & certification opportunities

Comprehensive benefits package

Job summary

Pinnacle Treatment Centers in Mount Laurel Township, NJ, seeks an Admissions Care Coordinator to manage timely responses to call center inquiries and coordinate admissions across facilities. The role requires empathy, organization, and strong Excel/Office skills to assess patient needs, determine insurance coverage, and schedule beds.

Join a team dedicated to removing barriers to recovery, offering a comprehensive benefits package, PTO, 401k with match, and ongoing training.

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Excel and Office.

Responsibilities

• Receive and respond to inbound inquiries via phone, email, and chat.
• Assess patients’ treatment needs and locate appropriate facility and level of care.
• Document assessments accurately in the system.
• Understand insurance eligibility and benefits for patients.
• Coordinate admissions schedules and patient transportation as needed.
• Work collaboratively with staff to ensure smooth admissions.

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Office Suite

Job description

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leaderin addiction treatment services. We providecare across the nationtouchingthe lives of 30,000 patients daily.

We are on amissionto remove all barriers to recovery and transform individual, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As aAdmissions Care Coordinator, you are responsible for the timely response to call center inquiries. You will be facilitating and coordinating the admission of those seeking treatment at a Pinnacle Treatment Centers facility.

Requirements:

• High school or GED Required.
• Proficiency in Microsoft Excel and Office

Preferred:

• 1 or more year(s) of experience in substance abuse/mental health field.
• Call Center experience.
• Experience and/or knowledge of the treatment industry.
• Ability to connect and empathize with patients and families seeking treatment.
• Experience working with a team setting.

Responsibilities:

• Receive and process inbound inquiries from phone, email, and chat.
• Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
• Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
• Understand patient’s insurance eligibility and benefits.
• Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
• Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket.
• Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
• Coordinate admissions schedules and sets up patient transportation as needed.
• Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
• Ability to work cohesively with others while maintaining personal tasks.
• Ability to adapt and change focus to new tasks or goals.
• Ability to negotiate or overcome barriers.
• Ability to motivate those seeking treatment.
• Accurate and fast computer skills
• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

Join our team. Join our mission.

Equal Opportunity Employer
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