Admissions Manager

Pinnacle Treatment Centers, Inc.; Martinsville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

18 days PTO (Paid Time Off)

401k with company match

Company sponsored ongoing training and

Full comprehensive benefits including;

STAR LRP

Capella University scholarships

Job summary

Pinnacle Treatment Centers is seeking an Admissions Manager to oversee internal admissions processes, coordination of patient funding sources at admission, and collaboration with the Executive Director. You will monitor funding and follow up with multiple sources, including benefit verification with insurers, while interfacing daily with referrals, funding sources, teammates, and patients.

The role requires a Bachelor’s in a behavioral science field (or equivalent admissions experience), 2

Qualifications

• Bachelor’s degree in psychology, social work or related behavioral science or equivalent admissions experience.
• 2 years’ experience supervising others.
• Working knowledge of substance use disorders/mental health in addiction treatment.
• Valid driver’s license in good standing.
• Ability to travel up to 25% as needed.

Responsibilities

• Assist with recruitment, hiring, and training of new teammates.
• Provide supervision, guidance, and direction in daily operations and training, including schedules and performance standards.
• Complete 90‑day and annual performance reviews with goals for improvement.
• Maintain a cohesive, respectful, and productive work environment.
• Coordinate admissions and track pending discharges to optimize bed usage.
• Maintain client/patient census and report admissions/discharges daily.
• Collaborate with billing/finance to address admission-related concerns.
• Serve as liaison between Admissions and other departments for efficient information transfer.
• Ensure records are maintained in EHR and compliant with policies.

Skills

Supervising teams

Admissions processes

Funding verification

Referral communications

Education

Bachelor’s degree in psychology or social work or related behavioral science

Graduate degree in business or behavioral science (preferred)

Tools

Electronic Health Records

Driver's license

Job description

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As an Admissions Manager, you will be responsible for assuring fidelity to internal admissions and funding process, and assignment of intake paperwork and assessments, as well as alignment of patient funding sources at the time of admission in partnership with the Executive Director. The Admissions Manager monitors all pending funding and is responsible for ensuring follow-up. This may include the completion of benefit verification with insurance companies and other sources. The Admissions Manager interfaces with referral sources, funding sources, teammates, and patients daily.

Benefits

• 18 days PTO (Paid Time Off)


• 401k with company match


• Company sponsored ongoing training and certification opportunities.


• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.


• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)


• Discounted tuition and scholarships through Capella University.

Requirements

• Bachelor’s degree in one of the behavioral science disciplines (psychology, social work, etc.) from an accredited college or university OR equivalent experience conducting client/patient admissions.


• 2 years’ experience supervising others.


• Working knowledge in substance use disorders and/or mental health, in an addiction treatment facility


• Valid driver’s license in good standing


• Ability to travel up to 25% as needed

Preferred

• Graduate degree in business or one of the behavioral science disciplines (psychology, social work, etc.) from an accredited college or university.


• 3 years of experience working in behavioral health.


• 5 years’ experience supervising others.

Responsibilities

• Assist with the recruitment, hiring, and training of new teammates.


• Provide supervision, guidance, and direction in daily operations and training to teammates, including making schedules, setting performance standards, and monitoring performance.


• Complete 90-day and annual FOCUS reviews timely with goals for continual improvement.


• Encourage and build mutual trust, respect, and a cohesive, yet challenging work environment for all teammates.


• Comply with organizational policies, procedures, and performance improvement initiatives.


• Be present and engaged in meetings and required training opportunities.


• Have a working knowledge of all PTC (Pinnacle Treatment Center) lines of business (RTC, OTP, Detox, etc.) to ensure understanding of appropriate referrals.


• Serve as a link between Admissions and other departments to ensure the efficient transfer of information essential to operations.


• Coordinate and oversee all incoming admissions and track all pending discharges to ensure beds are filled and not left open for lengthy periods of time.


• Maintain the client/patient census, meeting targeted goals, as well as report out daily to identified groups on admissions, discharges, and overall census.


• Provide culturally sensitive and relevant services to diverse clients/patients and their families.


• Work with HMO’s, counties, other funding sources, and the admissions team to ensure that client/patient funding is in place prior to admission.


• Maintain consistent communication with clinical counseling team and department managers (where appropriate) to ensure that clients/patients are continuously funded throughout their stay.


• Maintain an ongoing, continuously updated, inquiry list, admissions list, client/patient list, cataloging past, and present, and potential admissions activity.


• Collect intake statistical and demographic data.


• Work closing with the billing and finance departments to troubleshoot billing/financial concerns as they arise as related to the admission process.


• Report directly to the Executive Director concerning all matters relating to admissions.


• Using Electronic Health Records, maintain accurate client records as they relate to authorizations, service agreements, self-pay transactions, and other billing scenarios as they arise.


• Ensure all record requests, subpoenas, court orders, and other types of communication requesting client/patient information are submitted timely to the medical records team.


• Act as liaison with other service providers.


• Attend team meetings and complete all training courses timely as required.


• Other duties as assigned.

Join our team. Join our mission.

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.