Intake Scheduler

Pinnacle Treatment Centers, Inc.

Mount Laurel Township (NJ)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

18 days PTO

401k with company match

Ongoing training and certification opportunities

Full comprehensive benefits package

Discounted tuition and scholarships

Job summary

A leading addiction treatment provider in New Jersey is seeking an Intake Scheduler to manage admissions inquiries and facilitate patient intake. The ideal candidate will be proactive in customer service and possess excellent communication skills. Responsibilities include assessing patient needs and documentation, along with a commitment to teamwork. This full-time role offers a competitive salary, extensive benefits, and professional growth opportunities.

Qualifications

Ability to work weekends and evenings.
Assess potential patient's treatment needs.
Experience in a call center is preferred.

Responsibilities

Receive and process inbound inquiries from various sources.
Document patient assessments accurately and promptly.
Provide compassionate customer service.

Skills

Customer service

Interpersonal communication

Documentation skills

Adaptability

Computer skills

Education

High school or GED

Tools

Microsoft Excel

Office Suite

Telephony platforms

Customer Relationship Manager (CRM)

Job description

Overview

Intake Scheduler role at Pinnacle Treatment Centers, Inc.. We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment. As an Intake Scheduler, you are responsible for the timely response to admissions center inquiries. You will be processing and assisting in the direct admission of those seeking treatment at a Pinnacle Treatment Center outpatient treatment facility.

Responsibilities

Receive and process inbound inquiries from phone, fax, text, email, and chat for patient seeking OTP/MAT/OBOT care. Assist with potential referrals to higher levels of care as needed.
Assess potential patient’s treatment needs, locating an OTP (Outpatient Treatment Programs) facility to schedule a patient for an intake assessment.
Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
Follow up with daily scheduled admissions and intakes in the Pinnacle Treatment Centers system of care.
Provide compassionate, knowledgeable customer service to a wide variety of people calling in to the Admissions Center.
Work with Care Coordinators and Care Coordinator Supervisors to fulfill other day to day tasks as needed.
Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
Ability to work cohesively with others while maintaining personal tasks.
Ability to adapt and change focus to new tasks or goals.
Ability to negotiate or overcome barriers.
Attentive documentation skills.
Demonstrate excellent interpersonal communication skills.
Ability to motivate those seeking treatment.
Accurate and fast computer skills.

Qualifications

High school or GED (General Equivalence Diploma).
Proficiency in Microsoft Excel and Office
Ability to work weekends and evenings.

Preferred

Call Center experience.
Experience and/or knowledge of the treatment industry.
Ability to connect and empathize with patients and families seeking treatment.
Experience working with a team setting.
Experience with telephony platforms
Customer Relationship Manager (CRM) experience

Benefits

18 days PTO (Paid Time Off)
401k with company match
Company sponsored ongoing training and certification opportunities.
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
Discounted tuition and scholarships through Capella University

Equal Employment Opportunity

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

Know Your Rights

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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