Receptionist

Pinnacle Treatment Centers; Hanover (York County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO 18 days

401k match

Training programs & certifications

Benefits package (medical, dental, vis

STAR LRP

Capella scholarships

Job summary

Pinnacle Treatment Centers in the United States seeks a friendly Receptionist to create a positive, patient-centered experience. You will handle reception, clerical duties, cash collection, and assist with ordering supplies.

Responsibilities include greeting visitors, answering phone, processing intakes in HER/EMR, coordinating appointments, balancing daily cash, and ensuring a secure, organized front desk. HS diploma required; travel up to 10%; associate degree preferred.

Qualifications

• HS diploma or GED or verifiable work experience in lieu of education.
• One year of experience in an office setting; experience in the medical field a plus.
• Ability to travel up to 10% as needed.
• Associate’s degree preferred.

Responsibilities

• Welcome visitors/patients by greeting them in person or by phone.
• Responsible for cash collection and daily balancing.
• Handle all clerical functions (typing, filing, mail, electronic files).
• Maintain daily phone coverage and respond to inquiries.
• Follow policies and procedures and ensure security at front desk.
• Coordinate patient appointments and relay information to supervisors.
• Ensure front desk is clean, organized, and compliant with regulations.
• Process intakes and upload documents in HER/EMR; coordinate with billing for private insurance.
• Attend trainings and complete tasks in a timely manner.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Education

HS diploma or GED

Associate’s degree (preferred)

Tools

HER/EMR system

Job description

We offer competitivesalaries, full benefitspackage, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leaderin addiction treatment services. We providecare across the nationtouchingthe livesofmorethan35,000 patientsdaily.

Ourmissionisto remove all barriers to recovery and transformindividuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Receptionist, youare responsible forcreating a positive patient-centric experience by providingexcellent customer service to patients. You will perform all reception,secretarial/clerical aspects of the program including cashcollection andassistingwithorderingsupplies.

• 18 daysPTO (Paid Time Off)
• 401k with company match
• Companysponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long termdisabilityand accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.

Requirements

• HS diploma/ GED or verifiable work experience in lieu of education
• One (1) year ofexperience inan officesetting; experience in the medical field a plus
• Ability to travel up to 10% as needed

Preferred

• Associate’sdegree
• One (1) year experience working in substance use and/or mental health field.

Responsibilities:

• Welcome visitors / patients by greeting them in person or on the telephone; answering or referralinquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Comply withall policies and applicable procedures.
• Maintainsecurity by following procedures,monitoringlogbooks, checking in visitors, etc.
• Coordinate appointments for patients.
• Communicate all relevant information tothe supervisoryteamregardingpatients and thefacility.
• Maintainsafeand clean reception area bycomplying withpolicies, procedures, andregulations.
• Process intakes,assistguestdoing, upload documents in HER/EMR, coordinate withbilling for private insurance.
• Attend team meetings and complete all trainingcoursestimelyasrequired.
• Other duties as assigned

Join our team. Join our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.