Admissions Campus Programs Coordinator II

Rutgers University; Piscataway Township (NJ); Hybrid; USD 53,000 - 56,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation and holidays

Retirement benefits

Educational benefits

Life insurance

Employee discount programs

Job summary

Rutgers University–New Brunswick is seeking a Program Coordinator II for the Office of Undergraduate Admissions within the Division of Enrollment Management. The role supports frontline customer service, campus program coordination, and on-campus recruitment at the Rutgers Visitor Center.

Reporting to the Senior Admissions Officer Supervisor of Campus Programs, the position involves information sessions, open houses, and collaboration with campus partners. Hybrid work arrangements may apply.

Qualifications

• Bachelor’s degree or an equivalent combination of education and/or experience.
• Strong computer literacy utilizing Microsoft Office.
• Solid judgment, organizational, planning, coordination, time management, multi-tasking and communication skills.
• Ability to handle considerable and varied responsibilities in a fast-paced environment.

Responsibilities

• Supports all funnels of incoming customer service inquiries for the Admissions Center including online chat, email, escalated phone calls and walk-in visitors.
• Works cross functionally with the One Stop, Undergraduate Enrollment Services and the Call Center to provide timely resolution of cases.
• Provides support to ambassadors maintaining daily chat.
• Works to resolve escalated phone and in-person admissions inquiries.
• Assists with the coordination, administration, and implementation of campus programs including campus tours, Admitted Student Open House, and counselor programs.
• Conducts information sessions and provides Q&A support visits.

Skills

Microsoft Office

Communication

Time management

Multi-tasking

Education

Bachelor’s degree

Tools

Salesforce

Job description

Rutgers University–New Brunswick is seeking a Program Coordinator II for the Office of Undergraduate Admissions within the Division of Enrollment Management. The role supports frontline customer service, campus program coordination, and on-campus recruitment at the Rutgers Visitor Center.

Reporting to the Senior Admissions Officer Supervisor of Campus Programs, the position involves information sessions, open houses, and collaboration with campus partners. Hybrid work arrangements may apply.