Program Coordinator II

Rutgers University

Piscataway Township (NJ)

Hybrid

USD 53,000 - 56,000

Full time

7 hours ago

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Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation and holidays

Retirement benefits

Educational benefits

Life insurance

Employee discount programs

Job summary

Rutgers University–New Brunswick is seeking a Program Coordinator II for the Office of Undergraduate Admissions within the Division of Enrollment Management. The role supports frontline customer service, campus program coordination, and on-campus recruitment at the Rutgers Visitor Center.

Reporting to the Senior Admissions Officer Supervisor of Campus Programs, the position involves information sessions, open houses, and collaboration with campus partners. Hybrid work arrangements may apply.

Qualifications

Bachelor’s degree or an equivalent combination of education and/or experience.
Strong computer literacy utilizing Microsoft Office.
Solid judgment, organizational, planning, coordination, time management, multi-tasking and communication skills.
Ability to handle considerable and varied responsibilities in a fast-paced environment.

Responsibilities

Supports all funnels of incoming customer service inquiries for the Admissions Center including online chat, email, escalated phone calls and walk-in visitors.
Works cross functionally with the One Stop, Undergraduate Enrollment Services and the Call Center to provide timely resolution of cases.
Provides support to ambassadors maintaining daily chat.
Works to resolve escalated phone and in-person admissions inquiries.
Assists with the coordination, administration, and implementation of campus programs including campus tours, Admitted Student Open House, and counselor programs.
Conducts information sessions and provides Q&A support visits.

Skills

Microsoft Office

Communication

Time management

Multi-tasking

Education

Bachelor’s degree

Tools

Salesforce

Job description

Position Details

Position Information

Recruitment/Posting Title Program Coordinator II Job Category URA-AFT Administrative Department Undergraduate Admissions - NB Overview

The Division of Enrollment Management at Rutgers University–New Brunswick (EMNB) is comprised of eight student-facing and administrative units: Undergraduate Admissions, Graduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and analytics administrative teams. The division employs over 120+ full-time staff and an additional 200+ student employees to fulfill its mission. The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM–NB attracts the best and brightest students to Rutgers’ flagship campus, supports them through their time on the banks, and celebrates their graduation each year.

The Office of Undergraduate Admissions serves to engage and enroll undergraduate students who are prepared to thrive, inspired to become active members of the campus community, and who will contribute to the diversity of thought and experiences represented by the institution. The office achieves this through the recruitment, selection, and enrollment of a high-achieving, dynamically talented, and diverse student population. Through programs, communications, and services, Admissions aims to convey the rigor, spirit, and promise of a Rutgers education to the state, the nation, and the world.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Program Coordinator II for the Office of Undergraduate Admissions within the Division of Enrollment Management. This position reports to the Senior Admissions Officer Supervisor of Campus Programs, and has a wide range of duties related to frontline customer service, event and campus tour planning, and on-campus recruitment at the Rutgers Visitor Center.

Key Duties

Supports all funnels of incoming customer service inquiries for the Admissions Center including online chat, email, escalated phone calls and walk-in visitors.
Works cross functionally with the One Stop, Undergraduate Enrollment Services and the Call Center to provide timely resolution of cases.
Provides support to ambassadors maintaining daily chat.
Works to resolve escalated phone and in-person admissions inquiries.
Assists with the coordination, administration, and implementation of campus programs including campus tours, Admitted Student Open House, and counselor programs.
Conducts information sessions and provides Q&A support visits.
Performs other duties as needed to support the Campus Programs Team including assistance during Application Review season.

SALARY DETAILS

FLSA Nonexempt Grade 03 Salary Details $52,602.48-$55,797.00 Minimum Salary 52602.480 Mid Range Salary 64788.980 Maximum Salary 76975.480 Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
Employee and dependent educational benefits (when applicable)
Life insurance coverage
Employee discount programs

Position Status

Full Time Working Hours 37.5 Standard Hours 37.50 Daily Work Shift Day Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

Union Description

URA-AFT Administrative Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

Bachelor’s degree or an equivalent combination of education and/or experience.

Certifications/Licenses

A valid driver’s license would be required for this position.

Required Knowledge, Skills, and Abilities

Strong computer literacy utilizing Microsoft Office.
Solid judgment, organizational, planning, coordination, time management, multi-tasking and communication skills.
Ability to handle considerable and varied responsibilities in a fast-paced environment.
Ability to work well independently and on a team; and represent the university knowledgeably, articulately and enthusiastically with an effective professional demeanor.

Preferred Qualifications

Previous experience in a higher education setting is highly desirable and/or event planning setting.
Previous experience with Salesforce.

Equipment Utilized Physical Demands and Work Environment

Must be able to lift 30lbs.

Special Conditions

Might have to work some weekends and evenings.
Safe Driving Record.

Posting Details

Posting Number 26ST2029 Posting Open Date 11/02/2026 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus Busch (RU-New Brunswick) City Piscataway State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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