Admissions & Billing Coordinator (Weekend Flex)

Creekside Center; Stockton (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Creekside Center in Stockton, CA is seeking an Admissions & Business Office Assistant to support admissions, manage referrals, and assist the Business Office Manager with billing, verification, and financial records. The role requires flexibility, including weekend shifts, and collaboration with nursing, social services, and admin staff to ensure smooth resident transitions and accurate census development.

Strong customer service, organization, and billing knowledge are essential, with

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in healthcare admissions, business office operations, accounts receivable, billing, or a related administrative role.
• Understanding of healthcare reimbursement programs and insurance verification processes.
• Strong customer service, communication, and organizational skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Proficiency in Microsoft Office and electronic recordkeeping systems.
• Ability to maintain confidentiality and professionalism when handling sensitive information.
• Willingness to work scheduled weekends as part of the regular workweek.

Responsibilities

• Receive, review, and respond to admission inquiries from hospitals, discharge planners, referral sources, residents, and families.
• Coordinate the admissions process from initial referral through resident arrival.
• Gather and review clinical, demographic, insurance, and financial information for potential admissions.
• Collaborate with the Administrator, Director of Nursing, and interdisciplinary team regarding admission suitability.
• Communicate with hospital discharge planners, case managers, and referral partners to facilitate timely admissions.
• Conduct facility tours and explain available services, admission procedures, and facility amenities.
• Assist with completing admission agreements, required documentation, and resident intake paperwork.
• Maintain accurate referral records, track admissions activity, and assist with census development initiatives.
• Follow up on pending referrals and maintain effective communication with prospective residents, families, and referral partners.
• Support facility marketing and business development efforts to promote census growth and maintain strong referral relationships.
• Provide admissions coordination and support during scheduled weekend shifts.
• Assist the Business Office Manager with daily business office operations, including accounts receivable, accounts payable, billing, and collections.
• Verify insurance eligibility, benefits, authorization requirements, and payer information for incoming residents.
• Assist with identifying and resolving insurance or financial barriers before and after admission.
• Support Medicare, Medi-Cal, managed care, and private-pay billing processes.
• Assist in reviewing and maintaining resident financial files, admission agreements, and payer documentation.
• Help monitor outstanding accounts receivable balances and follow up on delinquent accounts.
• Communicate with residents and responsible parties regarding financial obligations, billing questions, and payment arrangements in accordance with company policies.
• Assist with processing invoices, payments, deposits, and other business office transactions.
• Support month-end closing procedures, financial reconciliations, and preparation of reports.
• Coordinate with corporate accounting, billing, reimbursement, and other departments to resolve outstanding financial matters.
• Assist with maintaining internal controls and accurate financial records to safeguard facility assets.
• Support business office audits and regulatory compliance activities.
• Perform additional business office responsibilities as assigned by the Business Office Manager.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

HIPAA knowledge

Confidentiality

Education

High school diploma or equivalent

Tools

PointClickCare (PCC)

Electronic recordkeeping systems

Billing software

Job description

Creekside Center in Stockton, CA is seeking an Admissions & Business Office Assistant to support admissions, manage referrals, and assist the Business Office Manager with billing, verification, and financial records. The role requires flexibility, including weekend shifts, and collaboration with nursing, social services, and admin staff to ensure smooth resident transitions and accurate census development.

Strong customer service, organization, and billing knowledge are essential, with