Admissions Admin Assistant — Behavioral Health Support

Beth Israel Lahey Health; Lawrence (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Assistant – Admissions for the Community Behavioral Health Center in Lawrence, MA. This role greets clients, interviews for admission needs, verifies insurance, and coordinates scheduling with a focus on empathetic service.

The position requires a High School Diploma or GED and at least 1 year in a related field; bilingual English/Spanish is preferred, with strong Excel/Word skills and EHR familiarity.

Qualifications

• High School Diploma or GED required.
• A minimum of 1 year experience in a related field.
• Bi-lingual English/Spanish preferred.
• Knowledge of billing practices preferred.
• Proficiency with Excel and Word; familiarity with electronic health records is a plus.

Responsibilities

• Greet clients and visitors in the waiting area with empathy and professionalism.
• Interview clients to gather admission information and determine appropriate level of care.
• Verify insurance coverage and eligibility; obtain initial authorization when applicable.
• Schedule, reschedule and cancel appointments as needed.
• Document client demographics and billing information in the EHR; maintain accuracy.
• Provide information on referral sources and community resources.
• Monitor visitor access and security in the reception area.
• Prepare and scan documents into the electronic health record.
• Attend required supervision and team meetings.
• Maintain tracking for program requirements.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Excel

Word

EHR systems

Job description

Beth Israel Lahey Health is seeking an Administrative Assistant – Admissions for the Community Behavioral Health Center in Lawrence, MA. This role greets clients, interviews for admission needs, verifies insurance, and coordinates scheduling with a focus on empathetic service.

The position requires a High School Diploma or GED and at least 1 year in a related field; bilingual English/Spanish is preferred, with strong Excel/Word skills and EHR familiarity.