Admissions Admin Assistant - Behavioral Health (Full-time)

Beth Israel Lahey Health; United States; On-site; USD 26,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health's Community Behavioral Health Center is seeking an Administrative Assistant – Admissions. You will greet clients, determine level of care with clinical lead, and schedule evaluations.

The role emphasizes accurate intake, insurance coordination, and maintaining patient information in the EHR. The position requires a high school diploma, 1 year in a related field, and strong customer service with bilingual English/Spanish preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a related field.
• Bi-lingual English/Spanish preferred.
• Knowledge of billing practices preferred.
• Ability to multitask and manage time efficiently with strong attention to detail.

Responsibilities

• Respond to calls and walk-ins for clients seeking services.
• Interview clients to gather information for admission.
• Maintain knowledge of insurance restrictions for appropriate assignments.
• Collect information on service coverage and eligibility.
• Verify demographic information upon arrival.
• Schedule, reschedule and cancel appointments as needed.
• Complete insurance eligibility and obtain initial authorizations when applicable.
• Document client demographic and billing information in the EHR.
• Communicate agency and program information to interested parties.
• Provide information on referral sources and community resources.
• Monitor visitor access and maintain security awareness.
• Scan documents into the EHR.
• Attend required supervision and meetings.
• Maintain tracking requirements for programs.

Job description

Beth Israel Lahey Health's Community Behavioral Health Center is seeking an Administrative Assistant – Admissions. You will greet clients, determine level of care with clinical lead, and schedule evaluations.

The role emphasizes accurate intake, insurance coordination, and maintaining patient information in the EHR. The position requires a high school diploma, 1 year in a related field, and strong customer service with bilingual English/Spanish preferred.