Administrative Assistant Admissions, Lawrence Community Behavioral Health Center (CBHC)

Beth Israel Lahey Health; Lawrence (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Assistant - Admissions for the CBHC program. This role greets clients, collects eligibility information and coordinates admissions with clinical leads.

The position requires strong customer service, multitasking ability, and familiarity with Excel/Word and EHR systems. English/Spanish bilingualism is preferred to support diverse clients in a community health setting.

Qualifications

• High School Diploma or GED required.
• A minimum of 1 year experience in a related field.
• Bi-lingual English/Spanish, preferred.
• Knowledge of billing practices preferred.
• The ability to multitask and manage time efficiently with strong attention to detail.
• Knowledge of standard office practices and Excel and Word; EHR a plus.

Responsibilities

• Respond to calls and/or walk-ins for clients seeking services.
• Interview clients to obtain information for program admission.
• Verify insurance and eligibility; collect service coverage information.
• Schedule, reschedule and cancel appointments as needed.
• Document client information in the electronic health record.
• Communicate program information to clients and providers.

Skills

Customer service

Multitask

Time management

Bilingual English/Spanish

Attention to detail

Education

High School Diploma or GED

Tools

Excel

Word

Electronic Health Records

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Description

• Day 1 Benefits!
• Full time, 40 hours- Sunday at 9a-5:30p and Monday-Thursday at 11:30a-8p

The Community Behavioral Health Center Program (CBHC) Administrative Assistant - Admissions, greets clients and others entering the waiting room in a manner that is respectful and empathetic. When appropriate and working with clinical lead, determines suitable level of care and schedules evaluation. This service is designed to meet the need of the community and those individuals seeking behavioral health treatment.

Essential Functions/Key Responsibilities

• Respond to calls and/or walk-ins for clients seeking services.
• Interviews client to obtain information necessary to meet program admission requirements.
• Maintains a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made. Collects all pertinent information regarding service coverage and eligibility.
• Verifies basic demographic information upon arrival of client.
• Schedules, reschedules and cancels appointments as needed, upon client request or provider request
• Completes insurance eligibility approval and obtains initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
• Documents new and/or updates client demographic and billing information in the computer.
• Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals
• Provides information on referral sources and community resources internal and external to BILH BS.
• Monitors visitor access, waiting area and maintains security awareness.
• Scans documents, when applicable, into the electronic health record.
• Attends all required supervision and meetings.
• Maintains tracking requirements for program(s).

Qualifications & Education

• High School Diploma or GED required
• A minimum of 1 year experience in a related field
• Bi-lingual English/Spanish, preferred
• Knowledge of billing practices preferred
• The ability to multitask and manage time efficiently while having a strong attention to detail is essential.
• Knowledge of standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.
• Excellent customer service skills essential

Pay Range

$19.00 - $23.16

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled