Administrator, Service Center - TForce Freight

TForce Freight; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Administrator for their Service Center in a dynamic warehouse environment. This role involves a variety of office duties such as data entry, customer support, and operational assistance. The ideal candidate will thrive in fast-paced settings, demonstrating effective communication and problem-solving skills. Join a global leader in logistics committed to enhancing efficiency and delivering exceptional service. If you're ready to make an impact and grow in your career, this opportunity is perfect for you.

Qualifications

• Minimum six months of office support experience required.
• Proficiency in Microsoft Office essential for daily tasks.

Responsibilities

• Transfer information into the Edge system and review invoices.
• Provide clerical support and assist with customer inquiries.
• Perform dock work and operate a forklift as needed.

Skills

Effective communication

Problem solving

Time management

Data entry

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Forklift

Job description

Job Description

Job Title: Administrator, Service Center

Job Summary:

This position performs general office duties respective to the supported group, such as data manipulation, planning, auditing, inventory, customer support, operations support, etc. This position works in a fast-paced warehouse environment. The incumbent has an understanding of general warehouse and office procedures. This position has the ability to communicate effectively, solve intermediate level problems, assist with basic research, and demonstrate effective time management skills. This position provides excellent customer service by resolving problems and maintaining ongoing professional relationships with customers and vendors. The candidate performs data entry and order processing, document scanning, shipment routing. This position mainly follows procedures concerning overages, shortages, damages, claims, and the tracing of freight. This position answers customer inquiries, processes paperwork and other tasks as assigned.

Job Responsibilities:

• Transfer information from order manifest into Edge system.
• Review invoices.
• Provide routine but varied clerical support to service center staff.
• Performs general office duties, i.e. answering telephone, data entry, filing, etc.
• Prepares reports and presentations.
• Prepares and/or coordinates information for internal use and distribution.
• Performs various ad hoc tasks.
• Provides coverage in other departments, during fluctuations in volume, vacation coverage or leave of absence coverage and as required by business needs.
• Matches inbound freight with billing.
• Records and works overages, shortages, and refusals.
• Documents shorts and hazardous material alerts.
• Assists drivers with customer information.
• Provides assistance to customers.
• Performs dock work and operates a forklift as needed.

Job Requirements:

• US citizen or must be authorized to work in the U.S
• HS Diploma, GED, or international equivalent
• Minimum of six-months' office support experience
• Demonstrates ability to handle multiple tasks in a fast-paced environment under supervision with a high attention to detail
• Effective oral/written communication, problem solving, basic research, and time management skills
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Accurate and rapid data entry
• Warehouse experience - Preferred
• Forklift experience - Preferred

About Us

Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency-delivering more solutions and more results at every turn.