Referral Service Representative

Marshfield Clinic; Rice Lake (WI); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare organization as a Referral Service Representative, where you'll coordinate referrals and provide exceptional service to patients and providers. This role requires strong customer service skills and offers the opportunity to work in a dynamic environment. Ideal candidates will have experience in customer service, preferably in healthcare, and a background in medical office training.

Qualifications

• One year experience in customer service required.
• Preferred: experience in healthcare or health insurance.
• Successful completion of medical terminology and anatomy & physiology courses preferred.

Responsibilities

• Coordinate incoming and external referrals throughout the organization.
• Gather and analyze data to process referral efforts.
• Provide excellent service to patients and providers.

Skills

Customer Service

Typing Skills

Communication Skills

Education

Vocational Technical Health Unit Coordinator

Medical Office Secretary

Medical Office Specialist

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Referral Service Representative

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Referral Service Representative

Cost Center:

301081041 System Care Retention

Scheduled Weekly Hours:

40

Employee Type:

Regular

Work Shift:

Mon-Fri; day shifts (United States of America)

Job Description:

JOB SUMMARY

The Referral Service Representative coordinates incoming and external referrals throughout the organization. This role assures accurate and timely entry into the organization for the purpose of referral services. The Referral Service Representative gathers and correctly analyzes multiple pieces of data to accurately process referral efforts while providing excellent service to patients, providers, external facilities, and the organization.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: None

Preferred/Optional: Graduate of a vocational technical Health Unit Coordinator, Medical Office Secretary, Medical Office Specialist or equivalent program. Successful completion of a medical terminology and an anatomy & physiology course at time of hire.

EXPERIENCE

Minimum Required: One year experience work in customer service. Demonstrated proficiency with typing and keyboard skills. Demonstrated proficiency with written and verbal communication skills.

Preferred/Optional: One year experience work in customer service within a healthcare or health insurance industry. Demonstrated proficiency with knowledge of anatomy & physiology.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

This position can work remote from a Marshfield Clinic Health System service area. Training may be a mix of remote and onsite.

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program .

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.