Patient Service Representative I - Remote- Local Massachusetts Residents Only

Lensa; Norwood (MA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Representative I to support patient inquiries and appointment management. This remote role requires Massachusetts residency and offers opportunities for growth within a reputable company. Candidates should have strong communication skills and experience in customer service.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off and 10 paid holidays

Paid professional development

Comprehensive health and welfare benefits

Qualifications

• At least one year of experience in a clinical or customer service setting preferred.
• Computer literacy required.
• High-volume call center experience is preferred.

Responsibilities

• Receive incoming calls and assist patients with appointment and care management.
• Provide exceptional customer service and strengthen patient/clinician relationships.
• Facilitate an interdisciplinary, coordinated care delivery model.

Skills

Communication

Customer Service

Problem Solving

Time Management

Organizational Skills

Education

High School diploma or equivalency (GED, HiSET, TASC)

Bachelor’s or other non-clinical degree with an interest in healthcare

Tools

Electronic Medical Records (EMR) systems

Word processing software

Spreadsheets

Job description

Patient Service Representative I - Remote- Local Massachusetts Residents Only

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Atrius Health, is seeking professionals. Apply via Lensa today!

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists, and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost-effective care to every patient we serve. By establishing a foundation of shared decision-making, understanding, and trust with each patient, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

This position seeks skilled call center candidates at our site in Norwood, MA. Applicants must reside in Massachusetts, have EPIC/registration system experience (please list on resume), and have reliable high-speed home internet. The role is fully remote after approximately 2-6 weeks of training, which depends on previous experience. Candidates should be close enough to our site for on-site training if needed. This role offers a great opportunity to grow within the call center field and make a positive difference for our patients within a reputable company.

Under direct supervision, the representative receives incoming calls and inquiries, assisting patients with appointment and care management. The role involves support duties that facilitate an interdisciplinary, coordinated care delivery model, playing an integral role in patient support. The representative provides exceptional customer service and demonstrates strong problem-solving skills to strengthen patient/clinician relationships. Clear verbal and written communication skills are essential to ensure improved patient access and understanding.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalency (GED, HiSET, TASC) from an accredited institution or governmental body required.
• A bachelor’s or other non-clinical degree with an interest in healthcare is preferred.

Experience

• At least one year of experience in a clinical or customer service setting preferred.
• Computer literacy, including word processing and spreadsheets, required.
• Experience with electronic medical records (EMR) systems and aptitude to learn new technology required.
• High-volume call center experience is preferred.

Skills

• Professional and appropriate communication skills.
• Strong interpersonal, customer service, time management, and organizational skills.
• Knowledge of patient-related documents is a plus.

Atrius Health is committed to non-discrimination and equal employment opportunity, treating all with respect regardless of race, gender, age, religion, disability, veteran status, marital status, sexual orientation, gender identity, or other diversity factors.

Benefits Include:

• Up to 8% company retirement contribution
• Generous Paid Time Off and 10 paid holidays
• Paid professional development
• Comprehensive health and welfare benefits

Job Details:

• Practice Support Staff
• Internal Medicine
• Title: Patient Service Representative I - Remote- Local Massachusetts Residents Only
• Location: Norwood, MA
• Requisition ID: 124854

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: IT Services and IT Consulting