Customer Solutions Specialist

Fusion Connect; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in telecommunications is seeking candidates for a customer service role. The position involves handling customer inquiries, processing requests, and ensuring high levels of customer satisfaction. Ideal candidates should be able to manage various types of customer interactions and maintain updated account information.

Responsibilities

• Handle inquiries concerning billing issues, care issues, technical issues, and general questions.
• Process adds/moves/changes requests.
• Maintain ownership through completion of all customer requests.
• Provide a high level of customer service to all customers.

Job description

We are excited that you are interested in employment opportunities at Fusion!

Our preferred format for expressing interest in our open positions is via our online profile submission portal.

Submitting a profile along with your resume helps to speed the hiring process and places you in our system so that we can consider you for future opportunities as well.

Please review our current openings for a full listing of available opportunities. You can search for current openings by title and location and submit a profile to express an interest in these opportunities.

Job Description:

Essential Duties and Responsibilities include the following: (Other duties may be assigned.)

• Handle inquiries concerning billing issues, care issues, technical issues, and general questions providing prompt knowledgeable responses
• Process adds/moves/changes requests
• Maintain ownership through completion of all customer requests
• Handle all types of customer interaction including e-mail, telephone calls, and fax requests
• Provide a high level of customer service to all customers (internal and external)
• Partner with Account Advisors to ensure customer satisfaction and revenue goals
• Keep customer information updated on assigned accounts and stay informed of customer needs and changes
• Uphold Fusion Communications’ company virtues