Knowledge Management Analyst

Web Business Solutions; Quantico (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Web Business Solutions seeks a Knowledge Management Analyst to develop and sustain strategies, taxonomies, processes, training, and metrics to improve information capture, access, sharing, and continuity.

The role involves creating centralized knowledge repositories, conducting needs assessments, and documenting best practices to support organizational learning and continuity across programs.

Qualifications

• Demonstrated ability to administer knowledge repositories, develop taxonomy and governance practices, document lessons learned, and train users on knowledge-management tools and procedures.

Responsibilities

• Develop and implement knowledge management strategies to capture, organize, and share critical information across the organization.
• Create and maintain a centralized knowledge repository, ensuring information is accessible, accurate, and up-to-date.
• Conduct regular assessments of knowledge management needs and recommend tools or processes to enhance knowledge sharing and collaboration.
• Facilitate the documentation of best practices, lessons learned, and key processes to support organizational learning and continuity.
• Develop and deliver training for staff on knowledge management tools, procedures, and best practices.
• Establish and enforce taxonomy standards to ensure consistency in how information is categorized and stored within knowledge systems.
• Support the integration of knowledge management practices into daily workflows to promote a culture of knowledge sharing.
• Develop metrics and reporting systems to evaluate the effectiveness of knowledge management initiatives and identify areas for improvement.
• Provide support for information retrieval, responding to user inquiries and helping locate critical information as needed.
• Facilitate knowledge-sharing events, such as workshops, webinars, and communities of practice, to encourage collaborative learning.
• Research and implement new knowledge management technologies and practices to improve information accessibility and usability.
• Prepare reports on knowledge management activities, providing leadership with insights on trends, challenges, and opportunities for enhancement.

Skills

Knowledge management

Taxonomy

Governance

Training delivery

Information management

Education

Bachelor's degree

Tools

Knowledge repositories

Content governance

Job description

Job Details

Job Location: Q Office - Quantico, VA 22134

Position Type: Full Time

Education Level: Bachelor's Degree*

This position is contingent upon contract award

Job purpose

The Knowledge Management Analyst develops and sustains strategies, repositories, taxonomies, processes, training, metrics, and collaborative practices that improve organizational information capture, access, sharing, and continuity.

Duties and responsibilities

• Develop and implement knowledge management strategies to capture, organize, and share critical information across the organization.
• Create and maintain a centralized knowledge repository, ensuring information is accessible, accurate, and up-to-date.
• Conduct regular assessments of knowledge management needs and recommend tools or processes to enhance knowledge sharing and collaboration.
• Facilitate the documentation of best practices, lessons learned, and key processes to support organizational learning and continuity.
• Develop and deliver training for staff on knowledge management tools, procedures, and best practices.
• Establish and enforce taxonomy standards to ensure consistency in how information is categorized and stored within knowledge systems.
• Support the integration of knowledge management practices into daily workflows to promote a culture of knowledge sharing.
• Develop metrics and reporting systems to evaluate the effectiveness of knowledge management initiatives and identify areas for improvement.
• Provide support for information retrieval, responding to user inquiries and helping locate critical information as needed.
• Facilitate knowledge-sharing events, such as workshops, webinars, and communities of practice, to encourage collaborative learning.
• Research and implement new knowledge management technologies and practices to improve information accessibility and usability.
• Prepare reports on knowledge management activities, providing leadership with insights on trends, challenges, and opportunities for enhancement.

Qualifications

Demonstrated ability to administer knowledge repositories, develop taxonomy and governance practices, document lessons learned, and train users on knowledge-management tools and procedures.

Education

Bachelor's degree in related field.

Years of Relative Work Experience

Three (3) years' experience providing knowledge management, records management, information management, business process improvement, or organizational development support.

Clearance

Minimum Tier 1 background investigation and Government-access eligibility are required; an active Secret clearance is required before supporting classified events or tasks.