Administrator-Front Desk*Insurance Coordinator

Dunson Dental Design; Atlanta (GA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health insurance

PTO 10 days per year

7 paid holidays

Paid training (HIPAA, OSHA, CPR)

Complimentary dental care

Employer contributions to health plan

Job summary

Dunson Dental Design in Midtown Atlanta is seeking an Administrator-Front Desk/Insurance Coordinator to join our private practice.

You will be the first and last in the office, manage insurance verifications, claims, scheduling, and patient financing options, reporting to the Operations Manager.

This full-time, in-office role offers a Monday–Friday schedule with no evenings or weekends, competitive hourly pay of $21–$27, health insurance contributions, paid time off, and paid training.

Qualifications

• 3–5+ years of dental front desk or insurance coordination experience.
• Hands-on insurance verification and claims experience.
• Strong communication skills and a reliable, professional work ethic.

Responsibilities

• Check in and check out patients, and manage the schedule.
• Run recall in Open Dental, contacting overdue patients to keep the hygiene schedule full.
• Confirm appointments and communicate with patients by phone, text, email, and in person.
• Verify eligibility and complete benefits breakdowns before appointments.
• Submit PPO and out-of-network claims through Open Dental and Vyne within 24 hours of service, with X-rays and narratives attached.
• Work the insurance aging report weekly, following up on unpaid claims and submitting appeals for denied or underpaid claims.
• Present treatment plans and financing options (CareCredit, Sunbit, Cherry).
• Collect payments at time of service and post accurately to patient ledgers.

Skills

Dental front desk experience

Insurance coordination experience

Communication skills

Professional work ethic

Tools

Open Dental

Vyne

CareCredit platform

Sunbit financing

Cherry financing

Job description

Administrator-Front Desk*Insurance Coordinator

Dental Administrative · 1100 Peachtree Street NE, 680 ATLANTA, GA 30309-4501 · Full-Time · Dental Occupations

Front Desk / Dental Insurance Coordinator
Full-Time | In-Office | Midtown Atlanta | $21-$27/hour | Monday-Friday, No Evenings or Weekends

About Us

Dunson Dental Design is a relationship-driven private practice in Midtown Atlanta, led by Dr. Bernee Dunson since 1996. We value exceptional, personalized patient care over high-volume, transactional dentistry.

About the Role

You’ll be the first and last person our patients see, and you’ll manage the insurance and financial side of their care. You will report to Tiffany Harris, Operations Manager, and work closely with Dr. Dunson and our team. The right person is positive, dependable, detail-oriented, and brings pace and urgency to a fast-paced, high-standards office.

What You’ll Do

• Check in and check out patients, and manage the schedule
• Run recall in Open Dental, contacting overdue patients to keep the hygiene schedule full
• Confirm appointments and communicate with patients by phone, text, email, and in person
• Verify eligibility and complete benefits breakdowns before appointments
• Submit PPO and out-of-network claims through Open Dental and Vyne within 24 hours of service, with X-rays and narratives attached
• Work the insurance aging report weekly, following up on unpaid claims and submitting appeals for denied or underpaid claims
• Present treatment plans and financing options (CareCredit, Sunbit, Cherry)
• Collect payments at time of service and post accurately to patient ledgers

What Success Looks Like

• 30 days: Run check-in, check-out, and scheduling independently
• 60 days: Own insurance verification and claims submission
• 90 days: Manage the aging report, appeals, and treatment plan presentations

Schedule

Monday through Friday, no evenings or weekends. Our team arrives 30 minutes before the first patient.

• Monday-Tuesday: 8:00 AM to 4:00 PM
• Wednesday: 8:00 AM to 5:00 PM
• Thursday: 8:00 AM to 2:00 PM
• Friday: administrative day, with limited or no patients
• $21-$27 per hour, based on experience
• Health insurance, with $250 per month contributed by the practice
• Complimentary dental care for team members (lab and material fees apply)
• PTO: up to 10 days per year, accruing after a 90-day introductory period
• 7 paid holidays after 90 days: New Year’s Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas
• Paid training, including HIPAA, OSHA, and CPR certification

Requirements (Must-Have)

• 3-5+ years of dental front desk or insurance coordination experience
• Hands-on insurance verification and claims experience
• Strong communication skills and a reliable, professional work ethic

Preferred (Nice-to-Have)

• Open Dental experience (training provided if you’re new to it)
• Out-of-network claims and appeals experience
• Treatment plan presentation and patient financing experience

Our Core Values

Own Your Role | Always Be Growing | Excellence Without Exception | High Touch. High Standards. | Ready. Set... | We Before Me | Give More Than We Get

Hiring Process

• Application review: contact within 5 business days
• Phone screen (15-20 minutes)
• In-person interview with Tiffany Harris
• Paid working interview at our Midtown office for a full day base on agrred rate

Dunson Dental Design is an equal opportunity employer and provides reasonable accommodations during the hiring process upon request.