Patient Coordinator

Atlanta Dental Center; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

ATLANTA DENTAL CENTER, located in Atlanta, GA, is seeking a dedicated Patient Coordinator to manage the hygiene department schedule and patient flow. The role focuses on keeping the appointment book full and ensuring timely follow-ups with patients and the dental team.

Ideal candidates have dental education and substantial experience with patient scheduling, strong phone skills, and proficiency with Dentrix or similar dental software.

Qualifications

• Dental education is required and experience in patient scheduling or dentistry is preferred.
• Must speak English fluently and clearly.
• Excellent phone skills and ability to handle high call volumes.

Responsibilities

• Call patients to schedule dental work with hygienists and doctors.
• Assist hygiene department to keep the schedule full and moving smoothly.
• Discuss and confirm patient costs before arrival.
• Confirm appointments quickly and keep the schedule full at all times.
• Follow up with patients to ensure treatment completion.
• Handle calls about treatment and benefits from insurance companies.
• Reactivate patients who need to return for further treatment.
• Coordinate with Accounts and Insurance when quoting costs.
• Move quickly during schedule changes and assist with pre-medications as directed by doctors.
• Write detailed notes of all interactions with patients.
• Coordinate with back office for cases sent to a Dental Lab.

Skills

Phone skills

English fluency

Fast-paced

Organized

Professional demeanor

Education

Dental education

Tools

Dentrix

Dental software

Job description

ATLANTA DENTAL CENTER - GA

Expanding fast - Looking for a dedicated, expansion-driven PATIENT COORDINATOR

About our practice:

The Atlanta Dental Center has been serving patients in Atlanta since 1982. We offer a high-pace clinical environment with the latest dental technology (CEREC, 3D X-Rays, Digital X-Rays, Advanced Oral Photography, paperless patient charts, etc.). Our doctors are highly accomplished amongst their peers with Fellowships and Accreditations in a variety of dental associations. We offer benefits and clear routes to skill improvements (including training). We do not participate in any insurance networks, however, we see many new patients every day we are open. We also work with specialist dentists, including a Periodontist and Prosthodontist. We have full-time employment (40hrs) for all staff.

Our location:

620 Peachtree Street NE, Suite 204, Atlanta, GA 30308

Website:

http://atlantadentalcenter.com/

Our Hours:

Monday - 8:50am - 5pm
Tuesday - 7:50am - 5pm
Wednesday - 8:50am - 7pm
Thursday - 7:50am - 5pm
Friday - 7:20am - 3pm

Your mission:

To be fully responsible for the hygiene department, their schedule and production.

To keep the appointment book full so that the daily office goal for the hygienists and doctorsis made and there is no empty time on the schedule.

Help ensure patients follow through on their hygiene visits and help keep the appointment book full in the hygiene department.

Assist the hygiene department and hygienists with whatever is needed to ensure the schedule goes smoothly.

Specific responsibilities & duties:

• Calling out to patients to schedule for dental work with our hygienists and doctors
• Assisting the hygiene department with whatever they need to keep their schedule full and moving smoothly
• Patient costs discussed and agreed by patient before arriving
• Quickly confirming appointments with patients and keeping the schedule full at all times
• Following up with patients to ensure their treatment plans get completed
• Answering calls from patients about doing their treatment
• Contacting insurance companies by phone and/or online to obtain full information regarding benefits and eligibilities
• Calling to Reactivate patients who need to come back into the office to finish their treatment
• Coordinating with Accounts and Insurance when quoting patients their costs
• Ability to move quickly when patients have unexpected changes to their schedule
• Assisting patients with pre-medications or any medications that the doctor directs
• Writing detailed notes and records of all interaction with patients
• Coordinating with the back office to schedule patients who have cases that have gone out to a Dental Lab

Required qualifications:

• Dental Education. Ideally you have minimum 5years of experience in patient scheduling or patient management and/or dentistry.
• Ideally you would have knowledge of basic dental terms and understand what various treatments are and what they involve and be able to explain them.
• Dentrix/computer skills and dental software is a plus.
• Excellent phone skills and prolonged work on the phone.
• Must speak English fluently and clearly.

Required personality and behavioral characteristics:

• Fast-paced
• Quick to learn
• No holding on to upsets or disagreements
• High duplication of tasks and directions and details
• Responsible for job and patient
• Highly ethical (when interacting with patients, this is very important)
• Very well organized
• Upbeat and enthusiastic
• Professional presentation and demeanor is required

Offered salary & other compensations:

We offer a very competitive starting salary, based on your experience and performance record – including benefits such as dental, paid vacations, supplemental insurance, transport, bonuses and education. We will be happy to provide the details of these benefits when you visit us.

IMPORTANT NOTE: Please do not call the practice. We do NOT accept phone applications. Thank you for applying through the given link.