Front Office Coordinator

Complete Dental Arts; Fayetteville (GA); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Descripción de la vacante

Complete Dental Arts in Georgia is seeking a warm, dependable Front Office Coordinator to join our two-location, fully digital dental practice. The role emphasizes scheduling, patient experience, and meticulous records management.

You will handle check-ins/check-outs, insurance verification, payments, and coordinating tasks across Newnan and Fayetteville locations using modern practice software. Strong organization and initiative are essential for success.

Formación

• Experience in scheduling, front-office administration, or patient-facing roles.
• Strong computer proficiency across multiple digital platforms.
• Ability to review balances, perform basic calculations, and process payments.
• Excellent attention to detail, organization, and time management.

Responsabilidades

• Deliver a positive patient experience through welcoming interactions and attentive service.
• Accurately schedule appointments according to procedure requirements and provider availability.
• Manage patient check-in/check-out, confirmations, cancellations, and rescheduling.
• Verify patient information, insurance eligibility, and benefits.
• Review patient accounts, explain balances, and post patient payments.
• Route insurance documents and records to the appropriate team members.
• Maintain accurate electronic patient records and documentation.
• Navigate multiple digital systems while managing priorities.
• Identify discrepancies and communicate proactively.
• Support daily administrative operations across both locations.

Conocimientos

Scheduling

Front-office

Patient-facing

Computer proficiency

Open Dental

Herramientas

Open Dental

Descripción del empleo

We are seeking a warm, dependable, highly organized, and detail-oriented Front Office Coordinator to join our fast-paced, fully digital dental practice supporting two locations. Our ideal candidate is a proactive self-starter with strong scheduling skills, excellent computer proficiency, and a commitment to delivering an exceptional patient experience. Must be resourceful, quick to learn, and able to manage multiple priorities accurately and efficiently while working independently and following established procedures.

Key Responsibilities

Deliver a positive patient experience through welcoming interactions, clear communication, and professional, attentive service.

Accurately schedule appointments according to procedure requirements, provider availability, and established scheduling protocols.

Manage patient check-in/check-out, appointment confirmations, cancellations, and rescheduling.

Verify patient information, insurance eligibility, and benefits.

Review patient accounts, explain balances, and accurately collect and post patient payments.

Scan, organize, and route insurance documents, correspondence, and other records to appropriate team members for processing.

Maintain accurate electronic patient records and documentation.

Navigate multiple digital systems efficiently while managing competing priorities.

Identify discrepancies, resolve routine issues, and communicate proactively.

Support daily administrative operations across both locations.

Required Qualifications

Previous experience in scheduling, front-office administration, or a comparable patient-facing role.

Strong computer proficiency and ability to navigate multiple digital platforms.

Ability to review account balances, perform basic calculations, and accurately process payments.

Exceptional attention to detail, organization, and time management.

Ability to multitask accurately in a fast-paced environment.

Strong problem-solving skills, initiative, and independent judgment.

Excellent communication and interpersonal skills with a patient-centered approach.

Ability to follow established procedures, apply training, and complete tasks independently.

Preferred Qualifications

Prior dental office experience is a plus.

Experience with Open Dental or similar practice management software.

Familiarity with dental scheduling, insurance verification, and treatment coordination.

Additional Requirements

Must be able to successfully complete a background screening and drug test, consistent with applicable law.

Tobacco-free workplace; employees are expected to comply with workplace tobacco-use policies.

Ability to support operations at both Newnan and Fayetteville locations.

Subject to eligibility and applicable plan terms.

Competitive compensation.

Health, dental, and vision insurance.

Retirement savings plan.

Paid time off.

Opportunities for professional development and career advancement in the dental field.