Front Desk Coordinator

North American Dental Group (NADG); Pittsburgh (Allegheny County); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life & Disability Insurance

Employee Assistance Program

Referral Program

Employee Discount Program

Job summary

North American Dental Group is seeking a Front Desk Coordinator to join a patient‑centered dental team. You will handle scheduling, verify insurance, explain procedures to patients, and manage payments to ensure a smooth experience from check‑in to check‑out.

The role emphasizes accuracy, reliability, and friendly communication as part of our open, patient‑first culture. Experience in dental offices and proficiency with dental software are a plus.

Qualifications

• Customer service, insurance verification or dental reception experience preferred.
• Knowledge of dental software and Microsoft Office.
• Ability to learn new programs as needed.

Responsibilities

• Manage financial information and end-of-day reports with accuracy.
• Answer phones, greet visitors, schedule and verify patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies, collect co-pays and verify insurance coverage.
• Track appointments due to no-shows, cancellations and late arrivals.

Skills

Customer service

Insurance verification

Dental experience

Microsoft Office

Education

High School Diploma

Associate's degree preferred

Tools

Dental software

Job description

Front Desk Coordinator

\"Open Up\" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Overview

Front Desk Coordinator

\"Open Up\" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday-Thursday 7:45 AM to 5 PM (with one hour lunch)

Two Fridays a month 7:45 AM to 1 PM

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

• High School Diploma or equivalent (Associate's degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

Benefits

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Employee Assistance Program
• Referral Program
• Employee Discount Program

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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