Business Support Administrator

5 Star Recruitment; Town of Mansfield (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

A leading recruitment agency seeks a Business Support Administrator in the Town of Mansfield, New York. The role involves performing a wide range of business support tasks, including providing guidance to customers and managing data. Essential skills include effective communication and significant IT competence. The ideal candidate will effectively handle various operational support processes and maintain confidentiality while contributing to quality services. Experience in a busy environment is crucial for success in this position.

Qualifications

• Experience of providing business support in a busy environment.
• Significant experience and competence using IT and common business support packages including word processing and spreadsheets.
• Experience of providing information to the public or customers using good communication skills.
• Experience using IT and common business support packages including word processing and spreadsheets, and note/minute taking.

Responsibilities

• Perform a wide range of business support tasks with confidentiality.
• Provide advice and guidance to customers and partners on business processes.
• Process orders, resolve issues, and handle cash.
• Develop basic systems and processes to meet operational needs and ensure data quality.
• Undertake financial support processes including orders, issue resolution, reporting, and cash handling.
• Organise meetings and events: venues, papers, minutes.
• Perform reception duties and greet visitors and guide enquiries.

Skills

Customer care commitment

Data management

IT skills

Effective communication

Education

Good literacy and numeracy skills to NVQ 2 level or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

About the job Business Support Administrator

Key Responsibilities

• To work to defined business standards and processes; performing a wide range of business support tasks with due regard to confidentiality and safeguarding
• To provide advice and guidance to customers, business partners and others on business processes and operational service issues
• To create, manage and manipulate information whether relating to finance, staffing information, customers or any other service requirement or eligibility criteria, this will include producing bespoke and complex reports
• To develop basic systems and processes to meet operational needs and to ensure the high quality of information held
• To undertake a range of financial support processes, including processing orders, resolving issues, reporting, reconciling accounts and handling cash
• Responsible for the organisation of meetings and events including booking venues, issuing invitations and papers and taking minutes actions arising
• To undertake reception duties, meet and greet visitors, provide direction and give advice and guidance to basic enquiries

Key Accountabilities

• For the accuracy and quality of information within the responsibility of the post holder
• To ensure that correct processes are being followed and to alert the appropriate manager to ensure compliance
• To ensure that corporate policies and financial regulations are adhered to
• Work efficiently and effectively to support operational services

Person Specification

Education and Knowledge

• Good literacy and numeracy skills to NVQ 2 level or equivalent

Personal skills and general competencies

• Puts into practice the Councils commitment to excellent customer care
• Works efficiently and effectively and actively looks for ways of improving services and outcomes for customers
• Works well with colleagues but also able to work on their own initiative
• Shares the Councils commitment to providing a safe environment for customers and staff and also treating all with respect and consideration

Experience

• Experience of providing business support in a busy environment
• Experience of data input and data management ensuring accuracy and where appropriate confidentiality
• Significant experience and competence using IT and common business support packages including word processing and spreadsheets
• Experience of note and minute taking
• Experience of providing information to the public or customers using good communication skills
• Experience of using defined business processes and giving guidance on them to colleagues