Corporate Customer Services Administrator

Gloucestershire County Council; United States; Remote; USD 28,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Staff discounts

Employee Assistance Programme (EAP)

Cycle to Work Salary Sacrifice

Career development opportunities

Job summary

Gloucestershire County Council is seeking a Corporate Customer Services Administrator to be the first point of contact for a range of customers. You will balance excellent customer service with precise administration, processing Blue Badge applications and handling visitors at Shire Hall Reception.

Full training is provided. You will work at pace, keep accurate records, and respond calmly and professionally to enquiries by phone, email, and in person.

Qualifications

• Full training will be provided.
• Right to work to enable at least 6 months of employment.
• Must be fluent in English as part of the Immigration Act 2016 requirements.

Responsibilities

• Answer calls and respond to enquiries.
• Process Blue Badge applications.
• Complete administrative tasks and data entry.
• Welcome visitors to Shire Hall Reception.
• Provide a helpful, professional response to customers.

Skills

Customer service

Data entry

Telephone handling

Written communication

Job description

If you are organised, enjoy helping people and can balance great customer service with accurate administration, we would love to hear from you. Full training will be provided. So, what’s the role about? The Corporate Customer Service Team is the first point of contact for a wide range of internal and external customers. We deliver high-quality services for Gloucestershire County Council through its Blue Badge Service, Shire Hall Reception, telephone, email and online channels. As a Corporate Customer Services Administrator, you will help deliver a positive customer experience. Your varied day may include answering calls, responding to enquiries, processing Blue Badge applications, completing administrative tasks and welcoming visitors to Shire Hall Reception. You will be comfortable working at pace while keeping records accurate and entering data correctly and promptly. A key part of the role is supporting customers by telephone, email and in person. You will listen carefully, understand their needs and provide a helpful, professional response. Some customers may be upset or dissatisfied, so you will need to remain calm, courteous and confident while handling concerns in line with our procedures.

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. If you are an Internal applicant and consider yourself to have a disability.

Disability and Recruitment

• as per the Equality Act (2010), please declare this in an email to [e-mail], as this is NOT currently covered in the application due to a technical error.
• a disability is defined as: a physical or mental impairment, which has a substantial and long-term (more than 12 months) adverse effect on a person's ability to carry out normal day-to-day activities.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Benefits

• Regular formal and informal support
• Safe, supportive and positive working environment with regular, reflective supervision
• An investment into your professional development, including career pathways, mandatory training and additional topical bi-annual workshops.
• Annual leave up to 30.5 days after 5 years employment
• Access to the Local Government Pension Scheme
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• GCC's Cycle to Work Salary Sacrifice Scheme