Administrator

WILLOW GLEN; Madison (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Willow Glen in Madison, WI seeks an Administrator to provide overall leadership for an assisted living community. You will ensure regulatory compliance, oversee resident care, staffing, budgeting, and quality assurance to deliver excellence in resident-centered services.

Responsibilities include managing admissions, occupancy, and family communications while maintaining compliance with state requirements and internal standards for quality care.

Qualifications

• Bachelor’s degree in healthcare administration, business, nursing, or related field preferred.
• Minimum 2–3 years of experience in senior living, healthcare, or long-term care administration required.
• Strong knowledge of state regulations and best practices in assisted living operations.

Responsibilities

• Lead regulatory compliance and quality assurance across the community.
• Oversee staffing, scheduling, and supervision of department heads and staff.
• Manage operating budget, billing, payroll, and expense control.
• Ensure resident-centered care and ISPs, and monitor occupancy levels.
• Foster resident and family satisfaction through clear communication and teamwork.
• Engage with regulatory agencies and vendors to support operations.

Skills

Leadership

Regulatory compliance

Budgeting

Staff management

Communication

Education

Bachelor's degree in healthcare administration/business/nursing

Tools

Payroll software

Budgeting software

Job description

Position Summary:The Administrator is responsible for the overall leadership, regulatory compliance, and operational performance of the assisted living community. This includes oversight of resident care, staffing, financial management, quality assurance, and family/resident satisfaction. The Administrator ensures the community complies with state requirements, and internal standards for excellence in resident-centered care.-Key Responsibilities:Regulatory Compliance & Quality AssuranceEnsure full compliance with all applicable federal, state, and local laws.Prepare for and respond to state surveys and inspections, including implementing plans of correction.Maintain all licensing requirements and ensure facility documentation and postings are up to date.Oversee operations, safety programs, emergency preparedness, and health monitoring standards.Leadership & Staff ManagementHire, supervise, and evaluate department heads and community staff.Provide leadership that fosters a positive, resident-focused culture.Conduct team meetings, staff development, and ensure training complianceMonitor staffing levels and scheduling to ensure adequate coverage and support.Resident Services & SatisfactionEnsure high-quality care and service delivery in accordance with individualized service plans (ISPs).Promote open communication with residents and families; address concerns promptly and professionally.Oversee admissions, move-ins, and discharges to maintain appropriate occupancy levels.Financial Oversight & BudgetingDevelop and manage the community’s operating budget, ensuring financial health and responsible resource use.Oversee billing, payroll, and expense control in coordination with corporate or ownership entities.Monitor census, revenue, and collections to ensure sustainability.Community Relations & MarketingServe as the face of the community for prospective residents, families, referral partners, and the public.Build and maintain relationships with regulatory agencies, vendors, healthcare partners, and the broader community.Support outreach efforts and tours to maintain targeted occupancy levels.Qualifications:Bachelor’s degree in healthcare administration, business, nursing, or a related field preferred.Minimum of 2–3 years of experience in senior living, healthcare, or long-term care administration required.Strong knowledge of state regulations and best practices in assisted living operations.Leadership experience with demonstrated ability to manage people, processes, and budgets effectively.Excellent communication, organizational, and decision-making skills.Must meet administrator qualification standards for assisted living facilities.-Working Conditions:Full-time leadership role with potential for occasional evening or weekend responsibilities.May involve walking the building, interacting with residents, and responding to emergencies on site.-Core Competencies:Leadership & Strategic ThinkingRegulatory Knowledge & Survey PreparednessFinancial AcumenTeam Development & AccountabilityResident-Centered Service Orientation