Administrative Support Specialist II / 61013180

State of South Carolina; Lancaster (SC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term Disb

Life Insurance for Employee, Spouse, &

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan

Deferred Compensation Programs

Job summary

The South Carolina Department of Social Services is seeking an Administrative Support Specialist II for the Lancaster County office. The role involves advanced clerical and typing duties, greeting clients, routing inquiries, and processing applications for multiple program areas.

Responsibilities include reception, file preparation, data entry, mail handling, and supporting both Economic Services and Human Services with essential clerical tasks.

Qualifications

• High School Diploma and two years of responsible clerical experience.
• Associate Degree or higher with clerical experience.
• Valid driver’s license and ability to operate a motor vehicle.

Responsibilities

• Greets customers at the reception desk and directs them to the appropriate person.
• Registers applications and routes information to caseworkers; scans documents.
• Receives calls, transfers to extensions, and prepares folders for intake cases.
• Performs data entry, prepares packets, and handles office mail and forms.
• Supports Economic and Human Services with various clerical tasks and filing.

Skills

Clerical experience

Typing

Customer service

Data entry

Education

High School Diploma or equivalent

Associate Degree or higher

Tools

Microsoft Office

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The Administrative Support Specialist II performs a variety of advanced clerical and typing duties. Provides for all program areas clerical and administrative duties for Lancaster County office. Exercises judgment and discretion in various duties performed for the agency.
• Greets customers at the reception desk, discern customers needs and routes them to the appropriate person for assistance. Explains services and registers applications, assigns information received to caseworkers and scans information to the appropriate person in SCOSA.
• Serves as a backup to clerical/ lobby for the agency by receiving calls, transferring calls to the desired extensions and assembling folders for intake cases.
• Performs clerical support for Economic Services and Human Services to include: application packets, appointment letters, transfer in and out cases, prepares alert changes, processes MR’s and scans into SCOSA, send requests for all office DSS forms, brochures and business cards for Lancaster Office. Researches via computer County Government records for child support, real property and vehicle information, Determination Fact Sheets (DFS), data entry, logging & updating DFS spreadsheet for investigations unit.
• Receives, opens, date stamps and distributes all mail received at the window, the drop box and thru the FA mailbox and assures assigned appropriately in SCOSA and to the correct individual. The drop box is checked multiple times daily to include checking at 5 PM to assure everything is dated for the date received.
• Replenishes copiers and network printers with toner, paper and envelopes. Points of contact for Lancaster Office building maintenance request. Responds to quality control requests, assists the Business Office Manager, County Director as needed and performs other related duties as required.
• Replenishes copiers and network printers with toner, paper and envelopes. Points of contact for Lancaster Office building maintenance request. Responds to quality control requests, assists the Business Office Manager, County Director as needed and performs other related duties as required.
• Performs emergency disaster services to include American Red Cross sheltering and Disaster SNAP duties; perform other related duties as required.

High Schools Diploma and two (2) years of responsible clerical or administrative experience. Associate Degree or higher with responsible clerical or administrative experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments. If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

Benefits

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: County Administration / Lancaster County