REPOST Administrative Assistant / 61012888

State of South Carolina; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision, LT Disability,

Life Insurance for Employee, Spouse, &

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan

Job summary

The State of South Carolina Department of Social Services is seeking an Administrative Assistant to manage the intake area, supervise clerical staff, and ensure professional service to clients in the Dorchester County office.

The role requires strong clerical skills, supervisory experience, and a focus on accurate processing of Economic Services applications. A comprehensive benefits package is available, with emphasis on training and staff development.

Qualifications

• Requires strong clerical and administrative abilities.
• Experience supervising clerical staff in intake or similar settings preferred.
• Proven customer service skills and professional communication.

Responsibilities

• Oversee administrative functioning of the intake area, including supervising clerical staff.
• Manage answering phones, greeting customers, and processing Economic Services tasks.
• Ensure staff maintain professional conduct and timely mail processing; enforce policy procedures.

Skills

Clerical skills

Supervisory experience

Customer service

Education

High School Diploma

Associate Degree

Bachelor's Degree substitution allowed

Job description

Job Responsibilities

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties

• The Administrative Assistant is responsible for the administrative functioning of the intake area of the local County DSS office to include supervising the Clerical staff responsible for answering the telephones, greeting and serving customers, and performing duties related to the Economic Services program.


• Supervises administrative support staff in the Intake, Referral and Reception areas and Mailroom; completes performance evaluations of staff and addresses performance and conduct issues through agency's Progressive Discipline process.


• Ensures that staff maintains a professional and courteous manner while serving clients; general public and other staff members.


• Ensures all applications are thoroughly researches and staff use SCCHIP for processing online and paper applications; ensures mail is processed timely; FA mailboxes are checked several times daily and mail is routed appropriately.


• Assigns work, advises staff and upper management when changes in procedure are necessary to ensure that qualify service is provided to customers. Addresses complaints of walk-in customers and those via phone.


• Organizes and implements policies and procedures within the work area; works with county Advocate to address concerns/complaints.


• Reviews work of subordinates for accuracy through spot checks; direct observations of employees' work, and through customer complaints.


• Provides and/or assures that new staff are trained in policies and procedures; cross trains employees.


• Schedules coverage of front receptionist area, schedules lunch hours and leave to assure adequate coverage of area.


• Participates in Red Cross training and shelter duty or other emergency shelter duty/services as directed; performs related duties as required.


• Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as integral requirement.


• To ensure that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.

Minimum And Additional Requirements

• A High School Diploma and four (4) years of responsible clerical or administrative experience.


• An Associate Degree and two (2) years of responsible clerical or administrative experience.


• A Bachelor's Degree may be substituted for the related work experience.

Additional Comments

A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. \"See Resume\" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

Benefits Package

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children


• 15 days annual (vacation) leave per year


• 15 days sick leave per year


• 13 paid holidays


• Paid Parental Leave


• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Dorchester County

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.