Administrative Support Specialist — Budgets & Reporting

Southern Maryland Electric Cooperative, Inc.; Northern (KY); Hybrid; USD 65,000 - 82,000; Full time

Benefits offered by this job

401(k) match

Company contribution to retirement

Job summary

Southern Maryland Electric Cooperative is seeking an Administrative Support Specialist to provide confidential support to the Senior Vice President of Member Services. You will manage calendars, events, vendor contracts, and prepare reports, drafts, and communications, while coordinating department information flow.

The role includes supervisory coverage for Customer Care, involvement in projects, and testing/analysis of business systems.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in administrative support and customer service.
• Strong written and verbal communication and MS Office proficiency.
• Knowledge of SMECO policies and processes is a plus.

Responsibilities

• Manage calendars, schedules, and departmental events.
• Coordinate vendor contracts, prepare reports and drafts.
• Provide supervisory coverage for Customer Care and participate in projects.
• Assist testing/analysis of business systems and operational improvements.
• Track and report departmental stats (self-serve, bills, calls, solar growth).
• Respond to customer complaints including PSC and high-usage inquiries.
• Support budget development, estimations, and variance reconciliation.
• Review/interconnect applications and related documentation.

Skills

Customer service

Analytical skills

MS Office

Written communication

Verbal communication

Education

High school diploma

Associate’s degree preferred

Tools

Remedy Help Desk

IT Security Policy/Procedures

Job description

Southern Maryland Electric Cooperative is seeking an Administrative Support Specialist to provide confidential support to the Senior Vice President of Member Services. You will manage calendars, events, vendor contracts, and prepare reports, drafts, and communications, while coordinating department information flow.

The role includes supervisory coverage for Customer Care, involvement in projects, and testing/analysis of business systems.