Administrative Support Specialist

Southern Maryland Electric Cooperative, Inc.; Northern (KY); Hybrid; USD 65,000 - 82,000; Full time

Benefits offered by this job

401(k) match

Company contribution to retirement

Job summary

Southern Maryland Electric Cooperative is seeking an Administrative Support Specialist to provide confidential support to the Senior Vice President of Member Services. You will manage calendars, events, vendor contracts, and prepare reports, drafts, and communications, while coordinating department information flow.

The role includes supervisory coverage for Customer Care, involvement in projects, and testing/analysis of business systems.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in administrative support and customer service.
• Strong written and verbal communication and MS Office proficiency.
• Knowledge of SMECO policies and processes is a plus.

Responsibilities

• Manage calendars, schedules, and departmental events.
• Coordinate vendor contracts, prepare reports and drafts.
• Provide supervisory coverage for Customer Care and participate in projects.
• Assist testing/analysis of business systems and operational improvements.
• Track and report departmental stats (self-serve, bills, calls, solar growth).
• Respond to customer complaints including PSC and high-usage inquiries.
• Support budget development, estimations, and variance reconciliation.
• Review/interconnect applications and related documentation.

Skills

Customer service

Analytical skills

MS Office

Written communication

Verbal communication

Education

High school diploma

Associate’s degree preferred

Tools

Remedy Help Desk

IT Security Policy/Procedures

Job description

Southern Maryland Electric Cooperative has an immediate opening for an Administrative Support Specialist. This position will provide confidential and comprehensive administrative support to the Senior Vice President of Member Services, supporting both departmental and corporate objectives. The candidate will manage calendars, schedules, departmental events, vendor contracts, prepare reports, drafts correspondence, and coordinates departmental communications and information flow. The candidate will provide managerial and supervisory coverage for the Customer Care division, participates in customer care projects, and assists with testing and analysis of business systems. The position will assist with tracking and reporting departmental statistics (e.g., self-serve initiatives, bill payment trends, call stats, solar/battery/EV growth), and perform quantitative analysis for operational improvements. The candidate will manage and coordinate responses to customer complaints, including Public Service Commission complaints and high usage inquiries. The Administrative Support Specialist will also assist in developing and analyzing the department's operating and capital budgets, including trend analysis, budget estimations, and variance reconciliation. Lastly, the position will support the review and processing of interconnection applications and related documentation.

The Administrative Support Specialist must be highly organized, dependable, proactive and detail-oriented with strong written and verbal communication, time management and problem-solving skills. The ideal candidate demonstrates professionalism, discretion, sound judgement, and adaptability while managing multiple priorities, maintaining confidentiality, anticipating needs, and providing accurate and responsive administrative support.

This position requires a high school diploma. An associate’s degree is preferred with work experience in customer service, business administration, office management, or related field.

The candidate must possess strong customer service, analytical, written/verbal communications, and MS Office skills. Experience with an electric utility or similar business is desirable. Knowledge of SMECO Policies and Procedures and Business Processes, Remedy Help Desk, Emergency Response Plan, Disaster Recovery Plan, and IT Security Policy/Procedures are preferred.

The starting salary range for this position is $65,300 - $81,500. SMECO offers an excellent benefits program including a 401(k) 6% dollar for dollar match and an additional 3% non-elective company contribution.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

SMECO champions a culture where people are valued and employee experience is driven by innovation, collaboration, inclusion, safety, and trust.

Notice of Equal Opportunity Employment

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.

Notice of Equal Opportunity Employment

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.