Administrative Support Specialist

Old Republic Title

Tampa (FL)

On-site

USD 40,000 - 56,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision plans

401(k) plan with company match

Paid time off and holidays

Educational Assistance Program

Employee Assistance Program

Job summary

Old Republic Title in Tampa is seeking an Education Support Specialist to coordinate training logistics and support education activities for agents and internal teams.

The role ensures regulatory compliance, timely assistance, and smooth operations for continuing education programs, webinars, trainings, and company events. A customer-focused communicator with strong organization is ideal.

Qualifications

Strong organizational skills with the ability to manage multiple calendars, inboxes, and deadlines.
Excellent written and verbal communication skills.
Customer service mindset with professional interaction across diverse stakeholders.
Proficiency with webinar platforms (e.g., Zoom, Teams, GoToWebinar), Microsoft Office, and scheduling tools.
Ability to work independently while contributing to a collaborative team environment.
High attention to detail, especially in regulatory and documentation tasks.

Responsibilities

Coordinate scheduling across trainers, agents, sales representatives, and internal teams; resolve conflicts.
Manage and process Agent Training Request Forms (TRFs) with dates, times, trainers, and locations.
Maintain centralized Trainer Education Calendar with accurate information.
Support webinar attendees with links, materials, and login assistance; answer inquiries.
Handle education inboxes and provide timely, professional responses.

Skills

Organizational skills

Written and verbal communication

Customer service mindset

Webinar platforms

Microsoft Office

Scheduling tools

Independent work

Attention to detail

Experience in education coordination

Tools

Zoom

Microsoft Teams

GoToWebinar

Microsoft Office

Job description

Education Support Specialist

The Education Support Specialist provides operational, administrative, and customer-facing support for all agent and departmental education activities, including continuing education programs, webinars, in-person trainings, and company events. This role ensures that training logistics run smoothly, regulatory requirements are met, and agents and internal teams receive timely, professional assistance.

EASTERN TITLE DIVISION

Job Description

Training & Education Coordination

Manage and process Agent Training Request Forms (TRFs), including confirming dates, times, trainers, and locations.
Coordinate scheduling across trainers, agents, sales representatives, and internal teams while proactively resolving conflicts.
Maintain and update the centralized Trainer Education Calendar with complete and accurate information.
Support webinar and online training attendees by providing connection links, login assistance, materials, and answers to inquiries about upcoming offerings.
Monitor and manage multiple departmental inboxes (Education, Training, Events), ensuring timely, professional responses.
Assist with accreditation processes for FREC and DFS, including new course submissions, renewals, speaker documentation, and roster submissions.
Prepare and maintain required materials and documentation to support compliance with state and industry regulations.

Agent & Customer Support

Serve as a primary point of contact for agents, attorneys, trainers, and internal staff regarding education-related needs.
Provide courteous, professional communication via phone, email, video conference, and in person.
Assist with questions about training availability, requirements, and event logistics.
Manage event registrations, cancellations, refunds, and attendee communications.
Provide on-site event support, including registration check-in, accreditation tracking, and attendee assistance.
Deliver responsive, solution-oriented support that reflects the company’s service standards.

Work Expectations

Maintain dependable, punctual attendance, including occasional in-office or after-hours event support as needed.
Work scheduled hours Monday through Friday, with the ability to work overtime when required.
Comply with all company policies, procedures, and regulatory requirements, including timely completion of mandatory training.

Qualifications & Skills

Strong organizational skills with the ability to manage multiple calendars, inboxes, and deadlines.
Excellent written and verbal communication skills.
Customer service mindset with the ability to interact professionally with diverse stakeholders.
Proficiency with webinar platforms (e.g., Zoom, Teams, GoToWebinar), Microsoft Office, and scheduling tools.
Ability to work independently while contributing to a collaborative team environment.
High attention to detail, especially in regulatory and documentation tasks.
Experience in education coordination, event support, or title insurance is helpful but not required.

Benefits May Include

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets